Support » Plugin: Wordfence Security » Will Wordfence block WooCommerce customers?

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  • Plugin Author Wordfence


    Yes the Wordfence rules do apply to WooCommerce customers. We have tested the following scenarios:

    Customer created an account during checkout.

    Customer logs in successfully with correct password.

    Scenario 1: Hacker tries to login using woo created account using normal WordPress login mechanism and fails more than the threshold that Wordfence has set. Hacker is locked out.

    Scenario 2: Hacker tries to login during checkout in WooCommerce and fails more than the number of times that Wordfence allows. Hacker is also locked out.

    So it’s fully supported.




    When my customers forget their password when signing in they get locked out from woocommerce.

    What can I do?



    I signed in as a customer and put the wrong password and got locked out.

    Then I returned to the site and elected the forgot password on the checkout woocommerce page and entered just my email and got locked out.

    How is a customer supposed to deal with forgetting their password if they are going to go to the ‘your locked out Wordfence page’ when they attempt to reset their email?



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