Title: Will not complete scan
Last modified: August 30, 2016

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# Will not complete scan

 *  Resolved [Fleetp](https://wordpress.org/support/users/fleetp/)
 * (@fleetp)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/will-not-complete-scan/)
 * I cannot get Wordfence to complete a scan. It gets stuck at the same point as
   per below. I have followed the document instructions and changed to 15 and other
   option as it details but doesn’t help.
 * [Oct 19 15:59:35] Scanning your site for the HeartBleed vulnerability Secure.
   [
   Oct 19 15:59:39]Fetching core, theme and plugin file signatures from Wordfence
   Success. [Oct 19 15:59:40]Fetching list of known malware files from Wordfence
   Success. [Oct 19 15:59:42]Comparing core WordPress files against originals in
   repository [Oct 19 15:59:42]Comparing open source themes against WordPress.org
   originals [Oct 19 15:59:42]Comparing plugins against WordPress.org originals [
   Oct 19 15:59:42]Scanning for known malware files
 * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [WFBrian](https://wordpress.org/support/users/wfbrian/)
 * (@wfbrian)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6664988)
 * Hi,
 * How much memory is allocated to your site? You may be running out of memory. 
   Are you seeing a memory error? Try “Test your WordPress host’s available memory”
   near the bottom of the Wordfence options page, and let us know
 * Thanks!
    Brian
 *  Thread Starter [Fleetp](https://wordpress.org/support/users/fleetp/)
 * (@fleetp)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6664989)
 * Hi Brian,
 * thanks, we have plenty of memory. Just did a test to update and confirm now:
   
   Current memory usage: 27.75M Setting max memory to 90M. Starting memory benchmark.
   Seeing an error after this line is not unusual. Read the error carefully to determine
   how much memory your host allows. We have requested 90 megabytes. Completing 
   test after benchmarking up to 80.25 megabytes. –Test complete.–
 * Congratulations, your web host allows you to use at least 80.25 megabytes of 
   memory for each PHP process hosting your WordPress site.
 *  Thread Starter [Fleetp](https://wordpress.org/support/users/fleetp/)
 * (@fleetp)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6664990)
 * This issue has been going on for about a year now, so am never really sure how
   secure we are.
    Cheers, Alan.
 *  Plugin Author [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * (@wfmattr)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6665074)
 * Thanks for the additional details.
 * I know you mentioned reading the documentation already — we’re transitioning 
   some content from an older support site, so just in case you haven’t seen the
   current version, I’m linking to it here:
    [My scans don’t finish. What would cause that?](http://docs.wordfence.com/en/My_scans_don't_finish._What_would_cause_that%3F)
 * Depending on your site’s content and other plugins, the memory test may not be
   testing high enough — can you try also increasing the amount of memory that Wordfence
   requests, mentioned in the documentation? The option name is “How much memory
   should Wordfence request when scanning”.
 * You can also set “Maximum execution time for each scan stage” back to blank, 
   since that did not help.
 * On sites that run on the LiteSpeed web server, this can happen too — if you’re
   not sure which server software your host is using, we can check if you don’t 
   mind posting the site’s URL here.
 * Also, do you know if your host limits your account in any other ways, such as
   maximum CPU usage, number of processes, requests per hour, etc.? The hosting 
   company should be able to tell you, if you are not sure.
 * -Matt R
 *  Thread Starter [Fleetp](https://wordpress.org/support/users/fleetp/)
 * (@fleetp)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6665114)
 * Thanks Matt,
 * I’ve spoken again with the host and they said that they had changed some things
   several months ago that may have changed things for us.
 * They have fixed a parameter within the LiteSpeed that you made mention of above.
   I sent them the link to our conversation.
 * It is all fixed and has now completed the first scan in some time. So thank you
   for your very helpful insight. 🙂
 *  Plugin Author [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * (@wfmattr)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6665153)
 * Ok, great — thanks for the reply!
 * -Matt R

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Will not complete scan’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/will-not-complete-scan/#post-6665153)
 * Status: resolved