Title: Will no longer sync & stuck in a loop Last modified: September 11, 2018 --- # Will no longer sync & stuck in a loop * Resolved [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/) * This started about three weeks ago. Finally gave up, deleted the plugin, deactivated and disconnected the store. Then I reinstalled the plugin, activated it and then connected in MailChimp. After 5 hours it will not sync. So, I repeated the process and it will not sync. I have about 20 products so that is not the issue. The logs also, for whatever reason, show from a month ago even though I deleted the plugin. * Something somewhere is not being removed when the plugin is removed and added back. I cannot sync my store and it is really frustrating. Any ideas? * Here is the kicker, it is stuck in a loop. It will not complete and it just keeps looping, over and over again. It has over 1000 of these lines of these exact same number. Please help! * 2018-09-11T04:18:33+00:00 NOTICE product_sync.success :: addStoreProduct :: # 13870 2018-09-11T04:18:36+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:18:39+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:18:40+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:18:41+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:18:42+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:18:43+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:18:45+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:18:46+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:18:47+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:18:47+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:18:49+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:18:51+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:18:52+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:18:53+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:18:53+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:18:55+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:18:57+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:18:58+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:18:59+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:18:59+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:19:04+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:19:06+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:19:08+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:19:08+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:19:09+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:19:10+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:19:12+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:19:13+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:19:14+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:19:15+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:19:16+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:19:18+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:19:19+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:19:20+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:19:20+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:19:22+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 2018-09-11T04:19:23+00:00 NOTICE product_sync.success :: addStoreProduct::# 13492 2018-09-11T04:19:25+00:00 NOTICE product_sync.success :: addStoreProduct::# 13582 2018-09-11T04:19:25+00:00 NOTICE product_sync.success :: addStoreProduct::# 13862 2018-09-11T04:19:26+00:00 NOTICE product_sync.success :: addStoreProduct::# 13870 2018-09-11T04:19:29+00:00 NOTICE product_sync.success :: addStoreProduct::# 13248 - This topic was modified 7 years, 9 months ago by [walkinverse](https://wordpress.org/support/users/walkinverse/). Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/will-no-longer-sync/page/2/?output_format=md) [→](https://wordpress.org/support/topic/will-no-longer-sync/page/2/?output_format=md) * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10677771) * Hi [@walkinverse](https://wordpress.org/support/users/walkinverse/), thanks for reaching out. When you have a minute, check out this support thread: [https://wordpress.org/support/topic/not-syncing-8/](https://wordpress.org/support/topic/not-syncing-8/). Most specifically, the last comment on the first page about the http_worker_lock site transient. If you’re able to delete that, it may do the trick. * Let us know how it goes. If that doesn’t work, we’ll be happy to look at your install closer. * Thanks, Kyle * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10678875) * Where do I run this from? * > Once I ran this below – everything synced up perfectly: > delete_site_transient( ‘http_worker_lock’ ); * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10679035) * Hi [@walkinverse](https://wordpress.org/support/users/walkinverse/), you can delete the site transients several different ways, but the easiest way might be using this plugin if you’re not familiar with doing it through the database: [https://wordpress.org/plugins/transients-manager/](https://wordpress.org/plugins/transients-manager/). * Give that a try if you’d like and let us know what happens. Also, in a few weeks, we should have the latest version of our plugin that will take care of this automatically. * Thanks! * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10679249) * Added the plugin and “http_worker_lock” does not exist. ANy ideas? * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10682939) * Hello? Any ideas? It does not work, no matter what I do. It will not sync. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10685685) * [@walkinverse](https://wordpress.org/support/users/walkinverse/) this to me sounds like you’ve got some caching going on – and the values from the site options might not be clearing out correctly when you’re deleting the plugin. Are you deleting the plugin from the admin area or are you doing that through FTP? * Also – have you verified with MailChimp support that your store is currently active? If you would like – please reach out to me directly ( ryan at vextras. com ) and send me a temporary API key so that we can try to troubleshoot this a bit further. I would like to see if the store ID’s match up or if you’ve not connected a store etc. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 9 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10696820) * [@walkinverse](https://wordpress.org/support/users/walkinverse/) because you reached out directly through mail – just wanted to post this here that we will work out the issue – and then come back to post a solution afterwards. * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10737934) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) any update for the update to the plugin? I’ve been holding off doing newsletters, but I need to send something. Thanks! * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10750909) * [@walkinverse](https://wordpress.org/support/users/walkinverse/) sorry for the radio silence – we did just release version 2.1.10 on Tuesday, so if you haven’t updated the plugin yet – please do so now. * Also – If for whatever reason it’s still stuck in a syncing state and not moving, you can click the tab for `Sync` and then in the browser add `&resync=1` and click enter… the button for re-syncing should show up again for you to start over. * If that’s still not working – I would just attempt to uninstall -> reinstall one more time with the new version, and that should do the trick for you! * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10751311) * Hi [@ryanhungate](https://wordpress.org/support/users/ryanhungate/), * I did do all that. Please see the link. I made screenshots, and documented what is going on. * [https://wordpress.org/support/topic/still-will-not-sync-after-new-update-and-using-old-data/](https://wordpress.org/support/topic/still-will-not-sync-after-new-update-and-using-old-data/) * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10753966) * [@walkinverse](https://wordpress.org/support/users/walkinverse/) – just to be clear – did you uninstall and reinstall the plugin just recently, or did you simply do the re-sync option? The answer actually makes a difference in what I would want to do next. * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10754259) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) Yes, I deleted everything, re-downloaded the plugin, installed and activated. Then in mailchimp I went ahead and reconnected. Unfortunately, it still cannot find all the products. * This is the same on all my sites using the plugin. * Video of screencast [https://www.dropbox.com/s/ffmj0uukas4mmji/Recording%20%2355.mp4?dl=0](https://www.dropbox.com/s/ffmj0uukas4mmji/Recording%20%2355.mp4?dl=0) * Bestseller feature is also not working as it only pulled in one category and wrong colors for best sellers. * In the videocast in the link above it shows my other site with the most current update also. It is weird. * **UPDATE** This is happening with a lot of inventory, this is an example of just one case. In my main site, the issue is worse as I have thousands of products. * Just looked at the log and items are missing. I also have seen an error with variations. * 2018-10-05T12:18:26+00:00 ERROR product_sync.error :: addStoreProduct :: 14423::

variants.item:0.price: Schema describes number, string found instead

on 1493 in /home/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/ api/class-mailchimp-api.php * Now the log shows that both item 06 and 09 were synced, but in mailchimp only one is showing. * 2018-10-05T12:18:25+00:00 NOTICE product_sync.success :: addStoreProduct :: # 14406 2018-10-05T12:18:25+00:00 NOTICE product_sync.success :: addStoreProduct::# 14409 * What mailchimp shows: [https://www.dropbox.com/s/8j8zyhq458510br/Screenshot%202018-10-05%2012.50.33.png?dl=0](https://www.dropbox.com/s/8j8zyhq458510br/Screenshot%202018-10-05%2012.50.33.png?dl=0) * What wordpress shows: [https://www.dropbox.com/s/vzcn2u4520cvzit/Screenshot%202018-10-05%2012.47.51.png?dl=0](https://www.dropbox.com/s/vzcn2u4520cvzit/Screenshot%202018-10-05%2012.47.51.png?dl=0) [https://www.dropbox.com/s/oouvqj68nk8h575/Screenshot%202018-10-05%2012.48.00.png?dl=0](https://www.dropbox.com/s/oouvqj68nk8h575/Screenshot%202018-10-05%2012.48.00.png?dl=0) - This reply was modified 7 years, 8 months ago by [walkinverse](https://wordpress.org/support/users/walkinverse/). - This reply was modified 7 years, 8 months ago by [walkinverse](https://wordpress.org/support/users/walkinverse/). Reason: more details - This reply was modified 7 years, 8 months ago by [walkinverse](https://wordpress.org/support/users/walkinverse/). * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10766238) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) any update on this? * Thread Starter [walkinverse](https://wordpress.org/support/users/walkinverse/) * (@walkinverse) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10773276) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) hello? Still does not work. * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 8 months ago](https://wordpress.org/support/topic/will-no-longer-sync/#post-10775997) * Hi [@walkinverse](https://wordpress.org/support/users/walkinverse/), thanks for the follow-up information. At first glance, it looks like there may be an issue with how some of the variations are being pulled into the product list when building a campaign. We’ll investigate further and report back as soon as we find something. * Oh one last question, are you’re seeing the right SKU data for these products under a subscriber/customer that bought them? Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/will-no-longer-sync/page/2/?output_format=md) [→](https://wordpress.org/support/topic/will-no-longer-sync/page/2/?output_format=md) The topic ‘Will no longer sync & stuck in a loop’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 16 replies * 3 participants * Last reply from: [khungate](https://wordpress.org/support/users/khungate/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/will-no-longer-sync/page/2/#post-10934796) * Status: resolved