Wouldn't it make sense to use a Wiki style of support for users? There are all kinds of unfinished, unresponded to posts for different issues. So there are bits and pieces of information everywhere. Hard to go through it all. Maybe no resolutions.
Why not have people start a topic, that topic be located in ONC PLACE, and have people update the topic as they go. If it gets big and there's lots of info, great, the more people it should satisfy. Better than tossing a forum post up that isn't going to get answered, spending your time bumping it every day.