Can you post the full error message, just so I can make sure that it’s the one I’m thinking of?
Thread Starter
Eric
(@erichassler)
1/12 >> ERROR: /nas/content/staging/clientwebsite/wp-content/uploads/2019/03/clientimage_2018_07_26_9999_275.jpg (width or height exceeds limit `/nas/content/staging/clientwebsite/wp-content/uploads/2019/03/clientimage_07_26_9999_275.jpg’ @ error/cache.c/OpenPixelCache/3839)
Thanks!
Yeah, so that’s the exact same error (as you noted) as the other thread here: https://wordpress.org/support/topic/width-or-height-exceeds-limit/
Seems some of their support folks don’t realize that they limit the maximum dimensions for image manipulation. I’m on the chat with them right now to see if they can do some internal communication on the issue, but you’ll definitely want to get back in touch with them and insist that it’s a server-level issue.
EDIT: I should clarify that WP Engine may not be willing to raise the limits, but it definitely IS something they have (or can) configure on their end, based on all the information I’ve seen on the subject.
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This reply was modified 5 years, 1 month ago by
nosilver4u. Reason: clarification regarding WP Engine
Yeah, Colin P confirmed you’ll need to get in touch with them (WP Engine) and provide steps for them to replicate the issue. Probably they’ll just need the image that is throwing fits (more if you have them), and what settings you are using with Imsanity.
I’m getting the same error message when uploading to the Media Library or using Imsanity bulk resize on an image (8400 x 4632). The site is hosted by WPEngine. I contacted WPE support and they confirmed they have a restriction set (8000 x 8000) as of 4/8/2019. They are having their engineers look at possibly increasing the limit, but no guarantees.
Wondering if Imsanity can be updated to provide more details in the error message. Currently, when an upload fails due to size limits being exceeded, it shows:
“file.jpg” has failed to upload. Imsanity was unable to resize this image for the following reason: width or height exceeds limit…
If the message could include the limits, it would provide just-in-time help for our users. If Imsanity can’t autodetect the limits, then an option to specify them on the Imsanity settings page could be provided. So the error message would look something like the following:
“file.jpg” has failed to upload. Imsanity was unable to resize this image for the following reason: width or height exceeds limit of 8000 x 8000 pixels…
Thanks for considering the above @nosilver4u
WPEngine support’s answer to our request to increase the limit was “the limit on image size is currently not able to be increased beyond the 8,000×8,000 pixel limit” as of 4/10/2019.
That’s not terribly surprising, as trying to do anything with an image over 8000×8000 is going to use a lot of system memory, and cause potential server overload. When your server runs out of memory, it starts killing processes to get more memory, and that can do weird and unexpected things.
