Support » Fixing WordPress » Widgets only in Customizer / Divi Builder not working

  • Hi there,

    My client’s previous web designer built the website as a child theme of Divi and it worked very well over the past two years. Roughly two months ago (after a WordPress update, I believe) I noticed that Divi builder had stopped appearing and instead was replaced with script. I meant to address the issue then and completely forgot. Yesterday I was asked to make some edits and now I’m noticing more issues that make it hard to do my basic “theme change, edit text, move sections” stuff.

    Only “Widgets” appear in the customizer menu, The Divi “Builder” tab is missing, “add plugin” is not available under the plugin menu, “update” is not available under the Dashboard menu, and “update” is not available under any themes in the theme menu and there is a banner across the top of each page that says “Your Elegant Themes subscription has expired. You must renew your account to regain access to product updates and support.”

    The owner of the website has a current plan with Divi and has an accurate API key/username entered into the Divi Theme Options panel.

    Any help or even a starting point would be greatly appreciated!

    The page I need help with: [log in to see the link]

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  • Moderator t-p


    Since you use a commercial (DIVI) theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations:

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums.

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