Support » Plugin: Page Builder by SiteOrigin » Widgets Editing not working

  • Resolved noxdraz

    (@noxdraz)


    After adding a row or column, I added widgets.
    Everything was working fine. But when I clicked on the widget edit(in order to change widget settings, such selecting category of posts) option. It started showing an unknown error.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • Plugin Author Andrew Misplon

    (@misplon)

    Hi, thanks for reaching out.

    Try temporarily deactivating all plugins not authored by SiteOrigin, do so in one go. If you’re using the Classic Editor, you can leave that activated. Be sure to clear any caching plugins you may have installed before deactivating them.

    With all non-SiteOrigin plugins deactivated, test the issue. If the problem is resolved, you’ve found a working baseline. Reactivate your plugins one by one, testing the problem after each plugin activation to see if you can find a conflicting plugin.

    If the above process isn’t helpful, enable WP_DEBUG and WP_DEBUG_LOG as outlined here: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/, recreate the issue and then check the error log, there might be useful information available there.

    I checked in troubleshooting mode. Not working.
    And I am not comfortable with WP_Debug

    Plugin Author Andrew Misplon

    (@misplon)

    No problem. Please, run the plugin conflict test as suggested above.

    Plugin Author Andrew Misplon

    (@misplon)

    How did you check the issue in troubleshooting mode? I haven’t had a chance to take a look at the new Health Check functionality just yet. Did you enable that mode and re-activate Page Builder and the Widgets Bundle?

    This is the error I am getting when I try to edit the widget.

    “Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later”

    • This reply was modified 3 months, 3 weeks ago by noxdraz.
    Plugin Author Andrew Misplon

    (@misplon)

    It’s possible the issue relates to mixed http/https content. Go to Settings > General, ensure both your Site and WordPress URL are exactly the same. Then, try installing and activating https://wordpress.org/plugins/really-simple-ssl/.

    I checked with the troubleshooting mode. It deactivated every other plugin except site origin. The error still exists.
    I then added WP_DEBUG and all but I don’t see any debug.log file in my server.
    Also, I don’t know about http/https, my site already has an ssl.
    And both wordpress and sire url are same.

    Plugin Author Andrew Misplon

    (@misplon)

    Thanks for your feedback. I can see mixed content errors in the browser console when trying to view your site. Please, try the plugin I recommended to try and resolve those errors.

    https://wordpress.org/plugins/really-simple-ssl/

    Really Simple SSL works with your site’s existing certificate, it isn’t a replacement.

    Plugin Author Andrew Misplon

    (@misplon)

    Enabling WP_DEBUG will ensure errors print to the screen. However, WP_DEBUG won’t produce an error log in your /wp-content/ folder, for that, you have to enable WP_DEBUG_LOG.

    Debugging in WordPress

    I have added Debug_log as well in the wpconfig.file.
    I also tried with the plugin really simple ssl as you told me to.

    Plugin Author Andrew Misplon

    (@misplon)

    I can’t access your site, can you?

    This is what I see:

    The page isn’t redirecting properly
    An error occurred during a connection to —.com.
    This problem can sometimes be caused by disabling or refusing to accept cookies.

    No I am not able to access ever since I installed that really simple ssl plugin.

    Plugin Author Andrew Misplon

    (@misplon)

    You can deactivate the plugin via FTP or Hosting File Manager by navigating to /wp-content/plugins/ and deleting the plugin folder in question.

    Once you have access restored, re-create the issue in the WordPress admin and open your browser console, check the errors most likely listed there. Here is how:

    Using Your Browser to Diagnose JavaScript Errors

    I deleted it but my site is still not working.

    Plugin Author Andrew Misplon

    (@misplon)

Viewing 15 replies - 1 through 15 (of 25 total)
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