Widgets disruption (filterable gallery and image accordion) since last EA update

  • Resolved ecoring

    (@ecoring)


    3 years, 9 months ago

    Hello,
    Since I made the last update of Essential Addons, the widgets I used (filterable gallery and image accordion) do not have the same configuration anymore and seem to fail even though if I try to change some settings through Elementor editor. I did not make any backup before updating this plugin. I tried to regenerate assets and files as suggested in the forum for an other issue but nothing happened. I am not a good WordPress user, only recently working on it…
    Could you please help me on this ?

    Many thanks in advance 🙂

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi @ecoring ,

    Do you have any 3rd party caching plugin enabled in your website and server cache?
    Also, I can’t see your page as it shows a Maintenance mode.

    Thread Starter ecoring

    (@ecoring)

    3 years, 9 months ago

    Hi Abid,

    Here are the plugins I use:
    Akismet Anti-Spam – 4.1.6 By Automattic
    Custom Header Images – 1.2.1 By David Stöckl
    Cyclone Demo Importer – 1.0 By ravisakya, cyclonetheme
    Elegant Blocks – Amazing Gutenberg Blocks – 1.7 By ravisakya, cyclonetheme
    Elementor – 2.9.14 By Elementor.com
    Essential Addons for Elementor – 4.1.1 By WPDeveloper
    GDPR Cookie Consent – 1.8.8 By WebToffee
    Lara’s Google Analytics – 3.3.0 By Amr M. Ibrahim
    Maintenance – 3.90 By WP Maintenance
    One Click Demo Import – 2.6.1 By ProteusThemes
    Page Builder by SiteOrigin – 2.11.1 By SiteOrigin
    Polylang – 2.7.4 By WP SYNTEX
    SiteOrigin CSS – 1.2.8 By SiteOrigin
    SiteOrigin Widgets Bundle – 1.17.3 By SiteOrigin
    Ultimate Addons for Gutenberg – 1.16.0 By Brainstorm Force
    UpdraftPlus – Backup/Restore – 1.16.26 By UpdraftPlus.Com, DavidAnderson
    Wordfence Security – 7.4.9 By Wordfence

    Sorry for the page indeed, I will switch off the Maintenance mode.

    Also, do you think the fact to desinstall totally the Essential Addons plugin and reinstall the old version (that was previously working) could be an option ?

    Thank you in advance.

    Thread Starter ecoring

    (@ecoring)

    3 years, 9 months ago

    Hi Abid,

    I also noticed that on the page “notre activité”, it seems like I can not control the image sizes anymore. I used a template for that. I tried to resize the images on Windows but nothing works.

    Thanks in advance for your help.

    Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Thank you @ecoring ,

    I can now view your page. Can you please deactivate your multilingual plugin (Polylang) and then Save your permalink from here: Settings > Permalinks > Click “Save Changes”
    Screenshot: https://d.pr/i/Fu8nxI

    Then check again. If the issue still occurring, Please create a support ticket here: https://wpdeveloper.net/support/new-ticket/

    Thread Starter ecoring

    (@ecoring)

    3 years, 9 months ago

    Thanks Abid.

    I deactivated the plugin and saved changes. But should I also fill in the blanks with mentioning “products” as on your screenshot?

    In my permalinks, “numerical settings” are pre-ticked and advise below : /archives/%post_id%

    I filled in “product category base” and “product tag base” with the same words as you (products) but nothing happen.

    Do you think it can come from the theme?
    Do you think I should desinstall totally the Essential Addons plugin and reinstall the old version (that was previously working) ?

    Thank you.

    Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi @ecoring ,

    We always recommend to use Latest version. And latest version has no issue that you mentioned. You can also switch to other theme and check again.

    Anyway right now I can’t see your page. Can you please check?

    Thank you!

    Thread Starter ecoring

    (@ecoring)

    3 years, 9 months ago

    Hi Abid,

    No indeed there is a big problem, i can not have access to the website anymore.
    I still have access to the wordpress board but when I try to go on the website, the page is white with black codes…

    What happens ?

    Thanks in advance for your help.

    Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi @ecoring ,

    Yes, I saw the same thing(black codes) last time when I visited your page. So I mentioned that I couldn’t see your page.
    But now again I can see your page is running but in Maintenance mode.
    So can you please check once again that your Filterable Gallery and Image Accordion issue still occurring?

    If the issue still occurring, Please create a support ticket here: https://wpdeveloper.net/support/new-ticket/

Viewing 8 replies - 1 through 8 (of 8 total)
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