• Resolved taxumi

    (@taxumi)


    Hi,

    Widgets and Modules page can’t be loaded since version 1.0.0. And they’re not showing up with the latest 1.1.0 either. Moreover, the Templates lacks many areas such as Login page.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Benjir Ahmed

    (@benjirahmed)

    Hi @taxumi ,

    We are not clear about the issue. Please provide necessary screenshot/screencast to understand it clearly.

    Regards,
    Benjir

    Thread Starter taxumi

    (@taxumi)

    Hi,

    Here are some screenshots:
    – Templates not loaded: https://share.newmarketer.vn/04u2dkdb
    – Widgets page not loaded: https://share.newmarketer.vn/BluK2Eq5
    – Modules page not loaded: https://share.newmarketer.vn/E0uAmPJm

    My site is newly created with elementor, elementor pro and woocommerce activated. The theme is hello.

    Thanks.

    Plugin Support Benjir Ahmed

    (@benjirahmed)

    Hi @taxumi ,

    Thanks for the sreenshot. But unfortunately, we couldn’t reproduce the issue on our end. So, first try to change the permalink structure to “Plain”. Then hard refresh your broswer or try incognito mood. After that if the issue still persists please send us your system info from here (screenshot) and we will try to reproduce the issue on our end.

    Waiting for your valuable reply and we are always here to help you.

    Regards,
    Benjir

    Thread Starter taxumi

    (@taxumi)

    Hi @benjirahmed,

    The pages are now loaded after I disable 7G WAF on my site. Thanks for your quick response.

    Howerver, are “My account” templates are not supported any more? As I can’t see them in the templates section. Screenshot: https://share.newmarketer.vn/L1uB8qAo

    My system info:

    == Server Environment ==
    	Operating System: Linux
    	Software: nginx/1.16.1
    	MySQL version: Percona Server (GPL), Release '11', Revision '5b5a5d2' v8.0.20-11
    	PHP Version: 7.4.9
    	PHP Max Input Vars: 6000
    	PHP Max Post Size: 512M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.7.2
    	Site URL: https://test.zeebrar.com
    	Home URL: https://test.zeebrar.com
    	WP Multisite: No
    	Max Upload Size: 512 MB
    	Memory limit: 256M
    	Permalink Structure: /%category%/%postname%/
    	Language: en-US
    	Timezone: 0
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: Hello Elementor
    	Version: 2.4.0
    	Author: Elementor Team
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36
    
    == Active Plugins ==
    	Elementor
    		Version: 3.2.5
    		Author: Elementor.com
    
    	Elementor Pro
    		Version: 3.3.1
    		Author: Elementor.com
    
    	ShopEngine
    		Version: 1.1.0
    		Author: Wpmet
    
    	WooCommerce
    		Version: 5.4.1
    		Author: Automattic
    
    == Must-Use Plugins ==
    	WP CLI Login Command Server
    		Version: 1.2
    		Author: Evan Mattson
    
    == Elementor - Compatibility Tag ==
    	
    	Elementor Pro: Compatible
    
    == Elementor Pro - Compatibility Tag ==
    	
    
    == Elements Usage ==
    	
    
    == Log ==

    Many thanks.

    Plugin Support Enamul Hoque Mohon

    (@enamulhoquemohon)

    Hi @taxumi,

    We’re glad to know that the issue is been fixed.

    Some of the features which were in beta before are moved to the ShopEngine Pro plugin. Among them is the ‘My Account Templates’.

    Kind Regards,
    Mohon

    Thread Starter taxumi

    (@taxumi)

    Hi @enamulhoquemohon,

    Thanks for letting me know about the Pro version. May I ask when is it released?

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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