Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Realtyna

    (@realtyna)

    Hello,

    Sorry for the delay.
    Can you please open a private ticket here and let us check your website?
    Since this is not a common issue or one we can replicate on our dev environment, we’d need to check the exact case to determine the cause for the increased load time.

    You can create a ticket using the URL below:
    https://support.realtyna.com/index.php?/Default/Tickets/Submit

    Thread Starter markdadizon

    (@markdadizon)

    Hello!

    This was fixed already.

    Thank you!

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    @realtyna. I’m am 100% sure you mean well but please never ask for credentials on these forums. I know you didn’t do so explicitly, but asking someone to go to your ticketing system so “let us check your website” is possible sure sounds like asking for access.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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