widget_custom_html missing from page and Control panel

  • Whitegoodshelp

    (@whitegoodshelp)


    7 years, 4 months ago

    Hello,

    My custom HTML widgets have disappeared from my sidebars and pages. Sidebars are still there in the control panel but all of my dozens of custom HTML widgets have just disappeared from inside them.

    This happened 3 or 4 weeks ago. I manually recreated them all. They lasted approximately a week and disappeared again out of the blue.

    I manually replaced them again and the same thing happened. This is the 3rd time in 3 or 4 weeks.

    Here is what I know –

    • Full server file and database system restore does not work
    • All of the content is still present in my WordPress database stored in 0IYwdyomr_options
    • The content is still missing if I preview my site in WordPress default twenty nineteen theme
    • The content does not reappear when I disable every single plugin
    • The content does not return if I re install a fresh copy of my Genesis child-theme.
    • There is no mention of the missing content in the source code of a page
    • There is no mention of widget_custom_html in the source code

    So for inexplicable reasons WordPress suddenly stops displaying the custom html widget in control panel and pages but it’s still available in the database. I can’t work out what could possibly cause this. Any ideas please?

    Andy

    PS. The custom html widgets should display a banner at the top of pages, various content all down the right sidebar, content after the article (after post) and 3 columns in the footer. The only widgets being displayed are jetpack sign up widget.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    7 years, 4 months ago

    The content does not reappear when I disable every single plugin

    This suggest one of the plugins has conflict. Reactivate them individually (one-by-one) to find the problematic plugin(s).

    The content does not return if I re install a fresh copy of my Genesis child-theme.

    First, try the above step and see if that resolve the issue. Then try switching to the unedited default Theme (Twenty Nineteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Whitegoodshelp

    (@whitegoodshelp)

    7 years, 4 months ago

    Hello. Thanks for a prompt reply.
    I’m not sure I follow you though? I’ve already disabled every single plugin and the custom HTML widgets remained missing. Also I’ve already installed an unedited fresh version of my child theme and that didn’t work either. I’ve also tried a preview of the default WordPress tewnty-nineteen theme and it was still all missing.

    The whole thing makes no sense 🙁

    Moderator t-p

    (@t-p)

    7 years, 4 months ago

    My apology, I misread.

    What did you do immediately before this problem happened?

    Also, does the content return if you switched to the unedited default Theme (Twenty Nineteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    • This reply was modified 7 years, 4 months ago by t-p.
    Thread Starter Whitegoodshelp

    (@whitegoodshelp)

    7 years, 4 months ago

    Hi. I’ve already tried that although I didn’t activate twenty-ninteen. I viewed my site through the “live preview” and the content was still missing. A full list of everything I’ve tried is on my first post. That’s why the fault is so puzzling.

    Since my last post I’ve also reinstalled Genesis. And I’ve re-installed version 5.1.1–en_GB of WordPress.

    I have noticed that one of my plugins called simple sidebars is apparently abandoned and “not tested on my version of WordPress. This is weird because I thought it was one of the Genesis plugins. Anyway I’ve deactivated and deleted it just in case.

    However, the content was still not being displayed. I hadn’t changed anything prior to this issue other than the constant updates that need doing. It seemed to me to happen after a WordPress update but not sure.

    The only thing I can think of at the moment is possibly the Genesis simple sidebars plugin was at fault although many of the sidebars that had the custom HTML widget disappear from were default sidebars from my theme and nothing to do with Simple sidebars.

    I’ve repopulated my HTML content now and all is well. I can only hope they don’t disappear again next week.

Viewing 4 replies - 1 through 4 (of 4 total)

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