Support » Plugin: WooLentor - WooCommerce Elementor Addons + Builder » widget “WC: product image” cause unnecessary horizontal scroll of firefox

  • The widget “WC: product image” cause unnecessary horizontal scroll of firefox mobile.
    It doesn’t occur on chrome.

    for now, temporarily, i just use “WL: product video gallery” as widget for mobile view, because it’s doesn’t cause this issue.
    But it’s an unwanted compromise, because the “WL: product video gallery” widget doesn’t allow full screen mode.

    Is there a possibly solution for that?
    Thanks 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor HT Plugins

    (@htplugins)

    Hello,
    Sorry for inconvenience
    WL:product image.
    Layout come from your theme, You can check your theme style/js
    Thanks

    Thread Starter danezeq

    (@danezeq)

    Hey again. thanks for you answer.
    I’m using the “Astra” theme. i tried with “hello elementor” theme also, and the it is still not solved.
    Can you direct me what should i do?
    i don’t know what is style/js

    Thanks by advance.

    Plugin Contributor HT Plugins

    (@htplugins)

    Hello,
    We can’t find out your mention issue.
    We are checked this issue but do not find out this issue.
    Please write details your problem with screenshot
    Thanks

    Thread Starter danezeq

    (@danezeq)

    The problem occurs on firefox, not on chrome, on mobile platform only. Here is a screencast:

    allset.co.il/temp/widget scroll issue.mp4

    Right now i disabled this widget so if you’ll open the page now you’ll see another widget (WL: Product video gallery) that doesnt cauase this problem, but is not ideal to use.

    Plugin Contributor HT Plugins

    (@htplugins)

    Hello,
    I have checked this page https://allset.co.il/product/מעמד-pd-h-lb/
    From my mobile firefox. It is showing perfectly.
    Are you facing issue in this page?
    Thank you

    Thread Starter danezeq

    (@danezeq)

    Right now it shows perfectly because as i noted, i disabled the problematic widget.

    try now please.

    Plugin Contributor HasThemes

    (@hasthemes)

    Hello @danezeq
    You are right. I got the issue. We will find the reason and a solution. After that, we will give you an update.
    Thank you.

    Thread Starter danezeq

    (@danezeq)

    Thanks you. for now, i will turn off the problemtaic widget ok?
    i wish i could clone my website for staging but i havnt been able to do it. (“wp-staging” addon let me do this but only for me to watch, not sharing with others)

    Plugin Contributor HT Plugins

    (@htplugins)

    Hello
    We have used the widget for these two domains. The issue is not there.
    Would you please check
    https://woolentor.com/product/flying-ninja/
    http://demo.shrimpthemes.com/5/theme-check/product/yellow-color-shirt/

    It seems the issue due to another plugin, conflicting with this feature.

    Thread Starter danezeq

    (@danezeq)

    Do you have any way to check wheres the conflict is coming from?

Viewing 10 replies - 1 through 10 (of 10 total)
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