Title: Widget shows no data
Last modified: May 6, 2018

---

# Widget shows no data

 *  Resolved [nicolettta](https://wordpress.org/support/users/nicolettta/)
 * (@nicolettta)
 * [8 years ago](https://wordpress.org/support/topic/widget-shows-no-data/)
 * The widget tells me that it has successful connected to Matomo, but always shows
   0 visitory (and I can see visitors when I log into my self hosted Matomo, so 
   the tracking works). Any idea what could be the problem?
 * The test script shows the following:
 *     ```
       WP-Piwik 1.0.19
       Mode: http
   
       Test 1/3: global.getPiwikVersion
   
       string(5) "3.4.0"
   
       array(2) {
         [0]=>
         string(298) "HTTP/1.1 200 OK
       X-Powered-By: PHP/7.0.29
       Content-Type: application/json; charset=utf-8
       Pragma: 
       Expires: 
       Cache-Control: must-revalidate
       Content-Length: 9
       Date: Sun, 06 May 2018 14:11:03 GMT
       Accept-Ranges: bytes
       Alt-Svc: quic=":443"; ma=2592000; v="35,37,38,39"
       Connection: Keep-Alive
   
       "
         [1]=>
         string(145) "https://ziprett.ch/matomotstat/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3D2&token_auth=..."
       }
   
       Test 2/3: SitesManager.getSitesWithAtLeastViewAccess
   
       array(2) {
         [0]=>
         array(17) {
           ["idsite"]=>
           int(1)
           ["name"]=>
           string(6) "Matomo"
           ["main_url"]=>
           string(30) "https://ziprett.ch/matomotstat"
           ["ts_created"]=>
           string(19) "2018-05-02 00:00:00"
           ["ecommerce"]=>
           int(0)
           ["sitesearch"]=>
           int(1)
           ["sitesearch_keyword_parameters"]=>
           string(0) ""
           ["sitesearch_category_parameters"]=>
           string(0) ""
           ["timezone"]=>
           string(16) "America/New_York"
           ["currency"]=>
           string(3) "USD"
           ["exclude_unknown_urls"]=>
           int(0)
           ["excluded_ips"]=>
           string(0) ""
           ["excluded_parameters"]=>
           string(0) ""
           ["excluded_user_agents"]=>
           string(0) ""
           ["group"]=>
           string(0) ""
           ["type"]=>
           string(7) "website"
           ["keep_url_fragment"]=>
           int(0)
         }
         [1]=>
         array(17) {
           ["idsite"]=>
           int(2)
           ["name"]=>
           string(7) "Ziprett"
           ["main_url"]=>
           string(18) "https://ziprett.ch"
           ["ts_created"]=>
           string(19) "2018-05-03 14:51:46"
           ["ecommerce"]=>
           int(0)
           ["sitesearch"]=>
           int(1)
           ["sitesearch_keyword_parameters"]=>
           string(0) ""
           ["sitesearch_category_parameters"]=>
           string(0) ""
           ["timezone"]=>
           string(16) "America/New_York"
           ["currency"]=>
           string(3) "EUR"
           ["exclude_unknown_urls"]=>
           int(0)
           ["excluded_ips"]=>
           string(0) ""
           ["excluded_parameters"]=>
           string(0) ""
           ["excluded_user_agents"]=>
           string(0) ""
           ["group"]=>
           string(0) ""
           ["type"]=>
           string(7) "website"
           ["keep_url_fragment"]=>
           int(0)
         }
       }
   
       array(2) {
         [0]=>
         string(300) "HTTP/1.1 200 OK
       X-Powered-By: PHP/7.0.29
       Content-Type: application/json; charset=utf-8
       Pragma: 
       Expires: 
       Cache-Control: must-revalidate
       Content-Length: 797
       Date: Sun, 06 May 2018 14:11:03 GMT
       Accept-Ranges: bytes
       Alt-Svc: quic=":443"; ma=2592000; v="35,37,38,39"
       Connection: Keep-Alive
   
       "
         [1]=>
         string(168) "https://ziprett.ch/matomotstat/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3D2&token_auth=..."
       }
   
       Test 3/3: SitesManager.getSitesIdFromSiteUrl
   
       array(1) {
         [0]=>
         array(1) {
           ["idsite"]=>
           int(2)
         }
       }
   
       array(2) {
         [0]=>
         string(299) "HTTP/1.1 200 OK
       X-Powered-By: PHP/7.0.29
       Content-Type: application/json; charset=utf-8
       Pragma: 
       Expires: 
       Cache-Control: must-revalidate
       Content-Length: 16
       Date: Sun, 06 May 2018 14:11:03 GMT
       Accept-Ranges: bytes
       Alt-Svc: quic=":443"; ma=2592000; v="35,37,38,39"
       Connection: Keep-Alive
   
       "
         [1]=>
         string(193) "https://ziprett.ch/matomotstat/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DSitesManager.getSitesIdFromSiteUrl%26idSite%3D2%26url%3Dhttps%3A%2F%2Fziprett.ch&token_auth=..."
       }
   
       array(2) {
         ["global_settings"]=>
         array(65) {
           ["revision"]=>
           string(10) "2017101501"
           ["last_settings_update"]=>
           string(10) "1525615714"
           ["piwik_mode"]=>
           string(4) "http"
           ["piwik_url"]=>
           string(31) "https://ziprett.ch/matomotstat/"
           ["piwik_path"]=>
           string(17) "/www/matomotstat/"
           ["piwik_user"]=>
           string(0) ""
           ["piwik_token"]=>
           string(3) "set"
           ["auto_site_config"]=>
           string(1) "1"
           ["default_date"]=>
           string(9) "yesterday"
           ["stats_seo"]=>
           string(1) "0"
           ["stats_ecommerce"]=>
           string(1) "0"
           ["dashboard_widget"]=>
           string(6) "last30"
           ["dashboard_ecommerce"]=>
           string(1) "0"
           ["dashboard_chart"]=>
           string(1) "0"
           ["dashboard_seo"]=>
           string(1) "0"
           ["toolbar"]=>
           string(1) "0"
           ["capability_read_stats"]=>
           array(7) {
             ["administrator"]=>
             string(1) "1"
             ["editor"]=>
             string(1) "0"
             ["author"]=>
             string(1) "0"
             ["contributor"]=>
             string(1) "0"
             ["subscriber"]=>
             string(1) "0"
             ["wpseo_manager"]=>
             string(1) "0"
             ["wpseo_editor"]=>
             string(1) "0"
           }
           ["perpost_stats"]=>
           string(1) "0"
           ["plugin_display_name"]=>
           string(8) "WP-Piwik"
           ["piwik_shortcut"]=>
           string(1) "0"
           ["shortcodes"]=>
           string(1) "0"
           ["track_mode"]=>
           string(8) "disabled"
           ["track_codeposition"]=>
           string(6) "footer"
           ["track_noscript"]=>
           string(1) "0"
           ["track_nojavascript"]=>
           string(1) "0"
           ["proxy_url"]=>
           string(0) ""
           ["track_content"]=>
           string(8) "disabled"
           ["track_search"]=>
           string(1) "0"
           ["track_404"]=>
           string(1) "0"
           ["add_post_annotations"]=>
           array(0) {
           }
           ["add_customvars_box"]=>
           string(1) "0"
           ["add_download_extensions"]=>
           string(0) ""
           ["set_download_extensions"]=>
           string(0) ""
           ["set_link_classes"]=>
           string(0) ""
           ["set_download_classes"]=>
           string(0) ""
           ["disable_cookies"]=>
           string(1) "0"
           ["limit_cookies"]=>
           string(1) "0"
           ["limit_cookies_visitor"]=>
           string(8) "34186669"
           ["limit_cookies_session"]=>
           string(4) "1800"
           ["limit_cookies_referral"]=>
           string(8) "15778463"
           ["track_admin"]=>
           string(1) "0"
           ["capability_stealth"]=>
           array(0) {
           }
           ["track_across"]=>
           string(1) "0"
           ["track_across_alias"]=>
           string(1) "0"
           ["track_crossdomain_linking"]=>
           string(1) "0"
           ["track_feed"]=>
           string(1) "0"
           ["track_feed_addcampaign"]=>
           string(1) "0"
           ["track_feed_campaign"]=>
           string(4) "feed"
           ["track_heartbeat"]=>
           string(1) "0"
           ["track_user_id"]=>
           string(8) "disabled"
           ["cache"]=>
           string(1) "1"
           ["http_connection"]=>
           string(4) "curl"
           ["http_method"]=>
           string(4) "post"
           ["disable_timelimit"]=>
           string(1) "0"
           ["connection_timeout"]=>
           string(1) "5"
           ["disable_ssl_verify"]=>
           string(1) "0"
           ["disable_ssl_verify_host"]=>
           string(1) "0"
           ["piwik_useragent"]=>
           string(3) "php"
           ["piwik_useragent_string"]=>
           string(8) "WP-Piwik"
           ["dnsprefetch"]=>
           string(1) "0"
           ["track_datacfasync"]=>
           string(1) "0"
           ["track_cdnurl"]=>
           string(0) ""
           ["track_cdnurlssl"]=>
           string(0) ""
           ["force_protocol"]=>
           string(8) "disabled"
           ["update_notice"]=>
           string(7) "enabled"
         }
         ["settings"]=>
         array(6) {
           ["name"]=>
           string(0) ""
           ["site_id"]=>
           string(1) "2"
           ["noscript_code"]=>
           string(0) ""
           ["tracking_code"]=>
           string(625) "<!-- Matomo -->
       <script type="text/javascript">
         var _paq = _paq || [];
         /* tracker methods like "setCustomDimension" should be called before "trackPageView" */
         _paq.push(['trackPageView']);
         _paq.push(['enableLinkTracking']);
         (function() {
           var u="//ziprett.ch/matomotstat/";
           _paq.push(['setTrackerUrl', u+'piwik.php']);
           _paq.push(['setSiteId', '1']);
           var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
           g.type='text/javascript'; g.async=true; g.defer=true; g.src=u+'piwik.js'; s.parentNode.insertBefore(g,s);
         })();
       </script>
       <!-- End Matomo Code -->"
           ["last_tracking_code_update"]=>
           string(1) "0"
           ["dashboard_revision"]=>
           string(1) "0"
         }
       }
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwidget-shows-no-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [braekling](https://wordpress.org/support/users/braekling/)
 * (@braekling)
 * [8 years ago](https://wordpress.org/support/topic/widget-shows-no-data/#post-10253162)
 * 1. How are you using the widget code?
    2. Did you check if WP-Matomo is connected
   to the correct site (see connection settings)?
 *  Thread Starter [nicolettta](https://wordpress.org/support/users/nicolettta/)
 * (@nicolettta)
 * [8 years ago](https://wordpress.org/support/topic/widget-shows-no-data/#post-10264484)
 * 1. You mean the Mamonto tracking code? I have put it in the head manually and
   have deactivated it in the widget at the moment. But I also tried “standard tracking”
   and that didn’t work either.
 * 2. I now tried to to turn off the auto configuration in connection sections and
   chose my website manually, still can’t see any data.
 *  Thread Starter [nicolettta](https://wordpress.org/support/users/nicolettta/)
 * (@nicolettta)
 * [8 years ago](https://wordpress.org/support/topic/widget-shows-no-data/#post-10282903)
 * I found the (most likely) problem: It seems there was a conflict between the 
   Mamonto and a Google Analytics plugin. Deactivating and Reactivating the Google
   Analytics Plugin did it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Widget shows no data’ is closed to new replies.

 * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3529668)
 * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-piwik/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-piwik/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-piwik/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-piwik/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [nicolettta](https://wordpress.org/support/users/nicolettta/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/widget-shows-no-data/#post-10282903)
 * Status: resolved