Widget not found!

  • Resolved ascendinmotion

    (@ascendinmotion)


    2 years, 9 months ago

    I bought this plugin few weeks ago and periodically it fails with “Widget not found!” error without any changes to the our website or the plugin setting. Since it is extremely difficult to get a support from trustindex.io for their product, I’m hoping someone on this forum has run into similar problem and can help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    2 years, 9 months ago

    Hi @ascendinmotion !

    We do see the widget on your page now!

    Could you contact us if you experience this again?

    Feel free to write us, if you need any assistance,
    Trustindex

    Thread Starter ascendinmotion

    (@ascendinmotion)

    2 years, 9 months ago

    If you promptly address support issues, you may be able to address reported problems. However, it took you 48 hours to respond to three emails I sent regarding the matter. Now, after I disabled certain features and regenerated the widget, you respond as if everything is fine.

    Can you risk having your website inaccessible or displaying errors for such a lengthy period?

    As of now, I’m inclined to give you a 1-star rating based on this experience.

    Could you please provide information about your refund policy?

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    2 years, 9 months ago

    Hi @ascendinmotion !

    Your widget isn’t embedded correctly.

    Please use the original widget code and embed it as we suggest:

    https://www.trustindex.io/how-to-insert-your-widgets-code-into-your-site/

    Our refund guarantee is for the first payment, it lasts for 30 days.

    Feel free to write us, if you need any assistance,
    Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)

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