Widget not displaying with Underscores Theme

  • Resolved lollodev

    (@lollodev)


    2 years, 9 months ago

    Hello,
    I have used your widget in numerous sites and with different kinds of themes.
    Unfortunately, the widget is not displaying when using the Underscores theme – https://underscores.me/.
    My header and footer uses header.php and footer.php respectively.

    I have tried clearing the cache and z-index: 999999; But nothing seems to work.
    The only way it works is if I recreate the header and footer with Elementor Pro. Elementor completely bypasses the header.php and footer.php. I guess there must be some JS issue.

    Please let me know.

    Regards,
    Laurent

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    2 years, 9 months ago

    Hi @lollodev ,

    Thanks for coming today!
    I will get more information and feed you back soon, please.

    Kind regards,
    -Bruce-

    Thread Starter lollodev

    (@lollodev)

    2 years, 9 months ago

    Hello Bruce,
    do you have any information regarding this issue?
    Please let me know.

    Plugin Support Bruce

    (@ninjateamwp)

    2 years, 9 months ago

    Hi @lollodev ,

    Sorry for the late reply!
    We checked and debugged your site via browser console and discovered that your site does not load the Javascript Library of our plugin.

    But do not worry, for this case, please turn to our developers for a Team view check for help:
    ninjateam.wp@gmail.com

    Thank you!

    Kind regards,
    -Bruce-

Viewing 3 replies - 1 through 3 (of 3 total)
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