Why we did this – Support is Terrible

  • digitalkultur

    (@digitalkultur)


    7 months ago

    This plugin does not really function as intended. We were charged repeatedly after deleting the account and canceling the subscription. We were charged repeatedly after deleting the account and canceling the subscription. No response from the support staff.

Viewing 2 replies - 1 through 2 (of 2 total)
  • codeninjax

    (@codeninjax)

    7 months ago

    You can reach support, my experience with them was smooth my email, you can reach them in email mei@figmentor.io, they responded within minutes.

    Thread Starter digitalkultur

    (@digitalkultur)

    7 months ago

    They have a support page with contact information—it’s mentioned that they respond within 15 minutes to 4h but not really. Thanks for the additional address.

Viewing 2 replies - 1 through 2 (of 2 total)

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