Support » Fixing WordPress » Why only have trouble visiting my site from Bangladesh?

  • fileour

    (@fileour)


    Browse my site http://www.fileour.com for the last 7 days. The following message comes only when I browse from Bangladesh. At this time I cannot browse my site. In this case, my site can be browsed by giving 3/5 time refresh.

    This site can’t be reached
    http://www.fileour.com took too long to respond.
    Try:
    • Checking the connection
    • Checking the proxy and the firewall
    • Running Windows Network Diagnostics
    ERR_TIMED_OUT

    At the same time I do not have this problem if I browse any other site. However my internet connection is fine. I also checked it on my mobile, other browser and other PCs. Similar problems. But Cpanel has no problem logging in.

    This problem is only from the Bangladesh IP address. However it is not a problem to visit my site from any other country. I did not get any profit by disabling all plugins on the site.

    Please someone help me.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Are you using any security plugins that might block access by IP address or country?

    Russell John

    (@russelljohn)

    This doesn’t seem like a WordPress problem at all, but related to your hosting account. Check your .htaccess file or cPanel settings, you probably blocked the entire Bangladeshi IP address range by mistake. You’re hosting company might be able to help too.

    fileour

    (@fileour)

    Hi @sterndata

    Firstly I am using “All In One WP Security” plugin. But now it’s disable. If disable all plugin, Yet that is not the solution.

    @russelljohn

    I contacted the hosting company. They could not offer a solution. My .htaccess file file is completely clean.

    They only intersect with my domain without all my data. Equal problems. Hastings Providers have done a lot of good work for my site.

    Is this an SSL problem or a domain name problem?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    If you do an nslookup on your site from Bangladesh, do you see the same IP I do?

    [sdstern@sds-desk ~]$ nslookup www.fileour.com
    Server:		127.0.0.1
    Address:	127.0.0.1#53
    
    Non-authoritative answer:
    www.fileour.com	canonical name = fileour.com.
    Name:	fileour.com
    Address: 209.240.106.234
    

    If so, it’s not a DNS problem or an SSL problem.

    Can you do a tracert to fileour.com?

    Russell John

    (@russelljohn)

    If that’s not the case, then I hope you didn’t get blocked by government firewall? Way too many sites are blocked in Bangladesh right now.

    I can ping your domain name from Bangladesh, traceroute works fine too, but the site doesn’t resolve. I did a reverse lookup on the IP and I was able to browse other sites hosted on the server just fine. Checked your SSL certificate too, no issues with it.

    So at this point it is either an issue at hosting company’s end which they can’t figure out, or Mr. Steve Jabbar doesn’t like your site. You can verify that can adding a different domain name as an “alias” on cPanel and see what happens.

    Hi @sterndata and @russelljohn

    Thank you for quick suggestion.

    Now I have confirmed. My site is problem only on WiFi network around in Bangladesh. But everything is fine through any mobile data.

    Please Please Please give me a suggestion.

    @fileour I’ve already explained you, read what I wrote again.

    Hi @russelljohn

    The hosting provider has cooperated a lot with this. But they couldn’t solve it.

    So now I have nothing to do?

    If your site is blocked by government firewall then nobody can help, moreover this it not a WordPress related issue so it’s no use continuing this thread any more. Try changing your host or hire a professional who can help. Good luck.

    @russelljohn Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
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