Support » Plugin: ProfileGrid - User Profiles, Groups and Communities » Why not leave a solution?

  • Resolved Syxguns

    (@syxguns)


    I just found the topic that should have the answer:

    https://wordpress.org/support/topic/help-crop-save-not-working/

    It says that the issue is resolved but there is no documentation on how this was achieved. I don’t have time to wait for a solution to the exact same issue. I guess I will have to dive into the code a little to figure it out on my own.

    Forums should be with answers to questions so that everyone does not have to contact you directly for what is probably a simple solution.

    Great Plugin that I’m very happy with. Pretty soon I’ll get it to work correctly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support profilegrid0

    (@profilegrid0)

    Hi,

    Thanks for writing to us.

    We do normally update all the relevant information on forums. However, sometimes we need access to private site information for complete analysis of the problem due to which, we move the inquiry to our support portal.

    We will be happy to answer you. Could you please let me know if all the details of the problem you are facing are exactly same as that of the referred ticket?

    Thank you for getting back with me on this.

    Basically I did manage to figure out what the problem was. It is my Wordfence security that is causing the issue. So it is not a problem with ProfileGrid. I just have to figure out what setting I need to deactivate in Wordfence to allow users to upload images.

    If you happen to know the answer to this that would be great, but I’m going to contact them, or they may have an article about the change that you would need to make.

    Many thanks, Hopefully others may see that security can sometimes be the cause of the problem.

    Syxguns

    Plugin Support profilegrid0

    (@profilegrid0)

    Hi Syxguns,

    Glad to know that you have found the root of the issue. Unfortunately, we cannot provide updates regarding Wordfence configuration as we are not its active users.

    Do let us know in case you have any other questions regarding ProfileGrid though.

Viewing 3 replies - 1 through 3 (of 3 total)
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