Support » Fixing WordPress » Why is WPBakery Page Builder backend editor not clickable?

  • The backend editor button is not clickable.

    I’ve tried to change all files/folders attributes to 777 for this plugin.
    I’ve checked and increased some php parameters (phpinfo for my site – https://avtovoronka.su/php.php)
    I disabled all other plugins and changed themes.
    Changed the plugin to older versions.

    Button still is not clickable. How can I fixed it?

    There is another installed plugin (Hustle, for popups) that has the same problem – its dashboard even is not loading.

    Console screenshot
    image

    • This topic was modified 3 years, 8 months ago by dmink.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Are you saying this is an issue with the wpbakery theme?

    Thread Starter dmink

    (@dmink)

    I don’t think the issue in wpbakery, maybe something wrong with server settings or ssl, I don’t know

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Try deactivating all your plugins and switching to the Twenty Seventeen theme to rule out any funny business. Does the issue persist? If not, re-activate each plugin one by one to explore what could be causing it. If none are then it’s an issue with your theme.

    Thread Starter dmink

    (@dmink)

    I did this many times and any theme has the issue. And other plugin switched off too. Editor still is not working

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    You need to talk to the people who built the thing that you’re saying there’s an issue with: https://wpbakery.com/features/support/

    Thread Starter dmink

    (@dmink)

    My WPBakery page builder was bought on themeforest with a theme, so I don’t have a license and hence have not got an access to support too

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    How can we help? We don’t support commercial software here

    Thread Starter dmink

    (@dmink)

    Ok, thanks, no more questions
    (though it isn’t wpbakery issue obviously)

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Why isn’t it an issue with wpbakery?

    Thread Starter dmink

    (@dmink)

    Because there is another installed plugin (Hustle, for popups) that has the same problem – its dashboard even is not loading

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    The problem is the dashboard isn’t loading? Which dashboard? You mentioned the WP Bakery page builder backend editor is not clickable.

    Thread Starter dmink

    (@dmink)

    This is the quote from my question:

    There is another installed plugin (Hustle, for popups) that has the same problem – its dashboard even is not loading.

    I think the issue in the server settings, or wordpress setting, or files permession, or ssl etc. Maybe someone had the same issue

    • This reply was modified 3 years, 8 months ago by dmink.
    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Can you do more to explain the issue you’re having? We’re wasting time jumping to conclusions.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m sorry, but this really applies.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    WP Bakery, Visual Composer are not for these forums. Please ask the vendor to support their product instead.

Viewing 14 replies - 1 through 14 (of 14 total)
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