why is the text thumbnail disabled when editing a post or page ? (2 posts)

  1. jmclej
    Posted 2 years ago #

    When I create/edit a post or a page, I can usually go on both Visual and Text thumbnails. But sometimes, the Visual or Text thumbnail is disabled, why is that please ? And to prevent that ?
    My blog is http://tranquilou.com

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

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