Title: Why IP block does not work?? Last modified: February 25, 2025 --- # Why IP block does not work?? * Resolved [JD_Web](https://wordpress.org/support/users/babysenkidsnl/) * (@babysenkidsnl) * [1 year, 3 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/) * Hi, * I have an IP address blocked in the Firewall that is spamming and stalking us, however that IP address is still reaching the site. Why? How to block that IP address so that is does not have access to my site? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwhy-ip-block-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [1 year, 3 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18334947) * Hi [@babysenkidsnl](https://wordpress.org/support/users/babysenkidsnl/) – * We are happy to help with this, but need a bit more information. * How are you determining that the IP is still reaching your site? Is it showing up in your logs? * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [1 year, 3 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18348875) * Hi there, [@babysenkidsnl](https://wordpress.org/support/users/babysenkidsnl/), * Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks! * Thread Starter [JD_Web](https://wordpress.org/support/users/babysenkidsnl/) * (@babysenkidsnl) * [1 year, 2 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18378880) * Yes, the IP still reaches my site. It is blocked in the back-end in Steeings and then Firewall. But the IP Address still reaches my site. * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [1 year, 2 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18385198) * Hi there, [@babysenkidsnl](https://wordpress.org/support/users/babysenkidsnl/), * Could you share how you know that IP is still reaching your site? Have you checked the logs, or is there any other place where you can see this IP getting your site? * You can share screenshots if that helps. You can create screenshots using something like [Snipboard](https://snipboard.io/) or [Imgur](https://imgur.com/) and post the link here. You can contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1) and mention this thread if you don’t want to share sensitive data in this public forum. * Thread Starter [JD_Web](https://wordpress.org/support/users/babysenkidsnl/) * (@babysenkidsnl) * [1 year, 2 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18387513) * Well, I have the IP address in the firewall to be blocked so that it does not have access to my site. First once, didn’t work. Now twice, doesn’t work either. See image: [https://snipboard.io/UVarko.jpg](https://snipboard.io/UVarko.jpg) * And I see that IP is still accessing to my site, in the last 7 days like 123 times: [https://snipboard.io/6UJ7pI.jpg](https://snipboard.io/6UJ7pI.jpg) * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [1 year, 2 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18391818) * Hi there, [@babysenkidsnl](https://wordpress.org/support/users/babysenkidsnl/), * Thanks for bearing with us while we shared your case with our developers. * Upon further investigation, we realised that the IP is passing our Protect feature due to how Cloudflare works on your site. * In a few words, since Cloudflare acts as a reverse proxy anytime the user does not reach the site with their own IP but with Cloudflare’s IP, the actual user IP is sent in an HTTP header. * Our developers worked to find a workaround or a temporary alternative to pass you in order to avoid this hiccup, however it looks like it may take longer than expected to find a stable solution to fix this issue. They have this at the top of their pipeline; even though we don’t have an ETA for the issue to be sorted out, we aim to deploy it by the end of the next development cycle. * I am sorry we can’t help much with that. Either you switch from Cloudflare to a different proxy (granted that won’t behave like Cloudflare) or find a different solution to block that unwanted IP, as our plugin isn’t able to at the minute. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Why IP block does not work??’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 8 replies * 3 participants * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/why-ip-block-does-not-work/#post-18391818) * Status: resolved