Support » Plugin: Contact Form 7 » Why does my contact form no longer work?

  • Resolved MarianneLynnH

    (@mariannelynnh)


    Hi! I just checked my contact form today after having it up for months and apparently it no longer works? I don’t recall having to set up anything extra for it to work. I just plugged in my email in the correct area and it sent the forms to me.

    Now it seems you have to have some extra plugin which configures your SMTP. I tried this tutorial, but I got errors in my set up. Please advise! I need to rectify this ASAP and I have no idea where to find the right answer.

    I went with contact form 7 initially because of its ease of use and now it’s not really that easy!

    https://wordpress.org/plugins/contact-form-7/

Viewing 11 replies - 1 through 11 (of 11 total)
  • I’ll do that, but did something change in the plugin? I’m just confused as to what happened. I’ve installed CF7 on countless sites and I’m hoping they’re not all messed up.

    Form

    <p>Your Name (required)<br />
        [text* your-name] </p>
    
    <p>Your Email (required)<br />
        [email* your-email] </p>
    
    <p>Subject<br />
        [text your-subject] </p>
    
    <p>Service interested in<br />
        [text your-inquiry] </p>
    
    <p>Tell us a bit about the project<br />
        [textarea your-message] </p>
    
    <p>[submit "Send"]</p>
    
    [recaptcha]

    Mail Section

    From: [your-name] <[your-email]>
    Subject: [your-subject]
    
    Service interested in:
    [your-inquiry]
    
    Message Body:
    [your-message]
    
    --
    This e-mail was sent from a contact form on M. Elle Creative (http://mellecreative.com)

    but did something change in the plugin? I’m just confused as to what happened.

    The latest release of Contact Form 7 4.4 introduced the Configuration Validator which validates Contact Form 7 form configurations to detect errors leading to mail delivery failure or other troubles.

    In your case you have 2 problems which can cause you form emails to either not be sent or seen by other hosts as spam.

    Your form emails may still currently be working but there is an increasing risk that they will not work at some time in the future.

    To remove these errors in your case you could change your Mail section as follows:

    To: anyvalidemailaddress@anyvaliddomain.com
    
    From: validemailaddress@mellecreative.com
    
    Subject: Site Name - [your-subject]
    
    Additional Headers: Reply-to: [your-name] <[your-email]>

    See Contact Form 7 Email Issues for an explanation of why these changes are increasingly important.

    I tried that and it didn’t work. Does it have something to do with using google business for my email address? That’s the link I was trying to troubleshoot from before to no avail. I’ll look at it again. I just don’t understand why all of a sudden it stopped working after it working perfectly for years.

    I have the same Problem your From-Adress must be exactly the same domain as the site runs.

    Your Site: http://www.test.com

    Your From Adress need to be: xyz@TEST.COM

    This new validation sucks… 🙁

    I do have an email address that is the same as the domain, so I am not sure what the issue could be.

    If you use it as in your example (From: [your-name] <[your-email]>) this won’t work anymore.

    @mariannelynnh – please add your content in the Form & Mail sections here so I can help to clarify your particular configuration issues.

    Does it have something to do with using google business for my email address?

    That’s a likely cause – “using google business for my email address” is increasingly difficult due to their increasingly tighter spam control measures.

    @buzztone

    Here is the form currently

    <p>Your Name (required)<br />
        [text* your-name] </p>
    
    <p>Your Email (required)<br />
        [email* your-email] </p>
    
    <p>Subject<br />
        [text your-subject] </p>
    
    <p>Service interested in<br />
        [text your-inquiry] </p>
    
    <p>Tell us a bit about the project<br />
        [textarea your-message] </p>
    
    <p>[submit "Send"]</p>
    
    [recaptcha]

    Here is the mail section

    To
    validemailaddress@mellecreative.com
    From
    validemailaddress@mellecreative.com
    Subject
    M. Elle Creative [your-subject]
    Additional Headers
    [your-name] <[your-email]>
    
    This field has syntax errors.
    Message Body	From: [your-name] <[your-email]>
    Subject: [your-subject]
    
    Service interested in:
    [your-inquiry]
    
    Message Body:
    [your-message]
    
    --
    This e-mail was sent from a contact form on M. Elle Creative (http://mellecreative.com)

    Additional Headers
    [your-name] <[your-email]>
    This field has syntax errors.

    Should be Reply-to: [your-name] <[your-email]>

    It worked! Thank you!

    Thanks for the explanation on <[your-email]>
    It not shown on the documentation

Viewing 11 replies - 1 through 11 (of 11 total)
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