Support » Fixing WordPress » Why does 2-factor / Two Step Authentication require phone number?

  • Documentation suggests, users need to provide a phone number in order to enable two-factor authentication.

    After providing the phone number, it is possible to use the QR-Code and authenticator app. A phone number is by no means a requirement for authenticator app. Actually it’s the other way around: authenticator app allows 2-factor auth without a phone number.

    Why does WordPress make the phone number a requirement? That raises the burdon for 2-factor auth and by that lowers usage numbers and by that security for users. Please reconsider the way this is currently handled and remove the phone number requirement, so more people can switch to 2-factor auth.

    Thanks for considering & stay safe.

    • This topic was modified 10 months, 4 weeks ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not a Requests and Feedback topic

    The page I need help with: [log in to see the link]

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  • Hallo @bummtschak 🙂

    From your post, you appear to be hosting your site with WordPress.com?

    If that is the case, please contact their support directly, as the volunteers on the WordPress.org forums are not equipped to assist you with that.

    All the best.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Moved to Fixing WordPress, this is not a Requests and Feedback topic.

    As you have a WordPress.COM blog, please ask your support question in the correct forums.

    https://en.support.wordpress.com/

    These forums are for supporting self-hosted WordPress software installations. That’s not the sort of blog that you have.

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  • The topic ‘Why does 2-factor / Two Step Authentication require phone number?’ is closed to new replies.