Support » Plugin: SubHeading » Why do you need my FTP user name and password?

  • Resolved Dayna Leigh Cheser


    When I first downloaded this plug-in, it worked slick. Now, all of a sudden, you need my FTP user name, password and other info?
    Please explain why you need this information. I’m not in the habit of giving out user names and passwords to anyone for any reason. That’s something of a security thing with me.
    For all I know, you’ve been hacked and some ner-do-well is after that info. Wouldn’t GoDaddy be thrilled with some hacker floating around in their servers!

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  • Plugin Author Steve



    There appears to be some confusion here. This plugin itself does not, and will never ask you for these details.

    I can only assume you have clicked on the upgrade plugin button in WordPress Admin and it has presented you with the “Connection Information” screen. This is part of WordPress, and required to perform plugin updates via WordPress Admin.

    If you do not wish to enter your FTP details, you can manually download the latest version and uploaded it via your FTP client.

    Some information on managing plugins can be found in the Codex, however it doesn’t really cover upgrades. See point 5 of the “Automatic Plugin Installation” section or refer to the “Manual Plugin Installation” instructions if you would prefer not to use the automated method.

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