Support » Plugin: Product Customer List for WooCommerce » Why do sold and number of entries sometimes not match?

  • Resolved Deleyna

    (@deleyna)


    I noticed this in the screenshot for the plugin:
    “showing 1-8 of 8” and then on the other side it says “Total: 10”

    On my site, I’m seeing:
    “Showing 1 to 10 of 30 entries”
    “Total quantity sold: 41”

    This is a free product and there haven’t been any refunds, etc.

    This isn’t a major concern, more of a curiosity.

    Using latest version of the product…but I noticed it in your screenshot as well, so it probably means something other than what I think it means??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kokomo

    (@kokomoweb)

    Hi @deleyna,

    you’re right, it doesn’t mean the same thing!

    An “entry” is an order. But an order could have more than one purchase of that product. So you have 30 orders, but you sold that product 41 times.

    Interesting! Not sure why anyone would buy it twice…but okay. Thanks!

    Plugin Author Kokomo

    (@kokomoweb)

    In your case (i think you’re selling classes), it wouldn’t make sense, but for some other clients that are buying physical products, it does make sense!

    Plugin Author Kokomo

    (@kokomoweb)

    Actually, maybe someone bought several tickets to your class, which would also make sense!

    • This reply was modified 4 months, 1 week ago by Kokomo.

    It is just weird, because I don’t see any orders for multiples. I’m not going to worry too much. Thanks for explaining it!

Viewing 5 replies - 1 through 5 (of 5 total)
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