Support » Plugin: Subscribe To Comments Reloaded » Why do response replies not show on the comments on the post?

  • Resolved elliekennard

    (@elliekennard)


    Hi there
    If I respond to a comment, my poster gets a copy if they have subscribed. (Today I got a copy of my own response, but that is a first!) If they reply to my response, I get a copy of that, but it does not appear on the comments on my page. Is that normal? I see nowhere that I could approve their reply for it to appear….
    Thanks
    Ellie

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WPKube

    (@wpkube)

    Hi @elliekennard

    From what I understood, the comment does not show up on the site, is that correct?

    Does it show up in WP admin > Comments?

    The plugin does not affect the display of the comments list, as far as that whole comments area shown to the visitors is concerned, the plugin only adds that field in the form to select to subscribe or not.

    So if you see the comment in WP admin > Comments, and it is approved (might be pending at the moment), but do not see it on the actual post/page, something in the theme is not handled correctly.

    Best way to test if it’s a theme issue is to:

    1. Go to WP Admin > Appearance > Customize
    2. At the top you’ll see “Active theme” and a “Change” button, click the button
    3. Select one of the default WP themes (TwentyNineteen for example)
    4. That shows you a preview of how the site would look like with that theme, go to the post where the comment issue is
    5. After you see if the comment shows or not simply click the X button in top right, to go back
    Thread Starter elliekennard

    (@elliekennard)

    “Does it show up in WP admin Comments?”

    No. It doesn’t. I just get the email with no possibility to approve.

    Plugin Author WPKube

    (@wpkube)

    Hi @elliekennard

    Not quite sure how that might happen. Can you forward that email you received from the plugin over to skustrimovic at gmail.

    Thread Starter elliekennard

    (@elliekennard)

    I think I see what’s happening. A reply to the comment is sending as an email, not posted to the blog as a comment. Probably user error, as they probably hit reply when they get the email notifying them of my comment.

    Cheers

    Ellie

    Plugin Author WPKube

    (@wpkube)

    Oh, the user replied to notification email. Yeah, it won’t work out that way, it’s just a notification.

    Thread Starter elliekennard

    (@elliekennard)

    Probably that’s the explanation.

    Many thanks for the support

    Cheers

    Ellie

    Plugin Author WPKube

    (@wpkube)

    You’re welcome Ellie.

Viewing 7 replies - 1 through 7 (of 7 total)
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