Support » Plugin: Appointment Hour Booking - WordPress Booking Plugin » Why do people have so much trouble

  • Resolved louise33

    (@louise33)


    so many people are telling me they try to make an appointment and it is not going through. Some people think they have made it, but i have no record of it.

    I do know that sometimes if I use it myself to book for them, the ‘submit’ button flickers in color and there is a wait before the confirmation page appears.

    Earlier, I had text on the booking page that said “WAIT for the confirmation page”. then i had more than one customer telld me they waited 15 minutes and never got the page.

    Is there some direction I should be providing them?

    Thank you

    The page I need help with: [log in to see the link]

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  • Plugin Author codepeople

    (@codepeople)

    Hi,

    That delay seems to be in the “send email” action. Which way you have setup to deliver the email from your website? Are you using an external SMTP connection? Note that a delay in the SMTP connection or the SMTP server down can cause a delay in the “send email” action.

    Thank you for using the plugin!

Viewing 1 replies (of 1 total)
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