Title: why do i get this
Last modified: April 29, 2026

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# why do i get this

 *  Resolved [johansnyman](https://wordpress.org/support/users/johansnyman/)
 * (@johansnyman)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/why-do-i-get-this/)
 * **2 Stuck Payments Detected**
 * There are **2** payments (totaling **$26**) that are older than 30 days and will
   not be automatically processed. Contact support for assistance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwhy-do-i-get-this%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [thomaswild](https://wordpress.org/support/users/thomaswild/)
 * (@thomaswild)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/why-do-i-get-this/#post-18894054)
 * Hello [@johansnyman](https://wordpress.org/support/users/johansnyman/),
 * Just to be sure of something first, could you please go to your site’s** Dashboard-
   > Plugins -> Installed Plugins ->** and** send a screenshot** with everything
   you have installed related to **Paid Member Subscriptions** (make sure the plugin
   version can be seen)?
 *  Thread Starter [johansnyman](https://wordpress.org/support/users/johansnyman/)
 * (@johansnyman)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/why-do-i-get-this/#post-18894067)
 * Hi Thomas the screenshot does not want to load, here is the copy of the three
   items
 * Select Paid Member Subscriptions **Paid Member Subscriptions**
 * [Settings](https://asset-academy.com/wp-admin/admin.php?page=pms-settings-page)
   | [Docs](https://www.cozmoslabs.com/docs/paid-member-subscriptions/) | DeactivateYou
   cannot deactivate this plugin as other plugins depend on it. | [Uninstall](https://asset-academy.com/wp-admin/admin.php?page=pms-uninstall-page&_wpnonce=3ed1540d71)
 * Accept payments, create subscription plans and restrict content on your membership
   website.
 * Version 3.0.3 | By [Cozmoslabs](http://www.cozmoslabs.com/) | [View details](https://asset-academy.com/wp-admin/plugin-install.php?tab=plugin-information&plugin=paid-member-subscriptions&TB_iframe=true&width=600&height=550)
   | [Get Support](https://wordpress.org/support/plugin/paid-member-subscriptions/#new-topic-0)
 * **Required by:** Paid Member Subscriptions Basic, Paid Member Subscriptions Pro
 * Note: This plugin cannot be deactivated or deleted until the plugins that require
   it are deactivated or deleted.
 * **Paid Member Subscriptions Pro**
 * [Add-ons](https://asset-academy.com/wp-admin/admin.php?page=pms-addons-page) 
   | [Deactivate](https://asset-academy.com/wp-admin/plugins.php?action=deactivate&plugin=paid-member-subscriptions-pro%2Findex.php&plugin_status=all&paged=1&s&_wpnonce=b07f200757)
 * Unlock the full potential of Paid Member Subscriptions and grow your membership
   revenue with recurring payments, different payment gateways, group memberships,
   invoices, taxes and more.
 * Version 1.9.8 | By [Cozmoslabs](https://cozmoslabs.com/) | [View details](https://asset-academy.com/wp-admin/plugin-install.php?tab=plugin-information&plugin=paid-member-subscriptions-pro&TB_iframe=true&width=600&height=550)
 * **Requires:** [Paid Membership Subscriptions – Effortless Memberships, Recurring Payments & Content Restriction](https://asset-academy.com/wp-admin/plugin-install.php?tab=plugin-information&plugin=paid-member-subscriptions&TB_iframe=true&width=600&height=550)
 * Select Paid Member Subscriptions Basic**Paid Member Subscriptions Basic**
 * [Activate](https://asset-academy.com/wp-admin/plugins.php?action=activate&plugin=paid-member-subscriptions-basic%2Findex.php&plugin_status=all&paged=1&s&_wpnonce=77c3541186)
   | [Delete](https://asset-academy.com/wp-admin/plugins.php?action=delete-selected&checked%5B0%5D=paid-member-subscriptions-basic%2Findex.php&plugin_status=all&paged=1&s&_wpnonce=392e7b869d)
 * Elevate your membership site by setting up global content restriction, discount
   codes, email reminders, fixed period memberships, pay what you want plans and
   more.
 * Version 1.5.4 | By [Cozmoslabs](https://cozmoslabs.com/) | [Visit plugin site](https://cozmoslabs.com/)
 * **Requires:** [Paid Membership Subscriptions – Effortless Memberships, Recurring Payments & Content Restriction](https://asset-academy.com/wp-admin/plugin-install.php?tab=plugin-information&plugin=paid-member-subscriptions&TB_iframe=true&width=600&height=550)
 *  Thread Starter [johansnyman](https://wordpress.org/support/users/johansnyman/)
 * (@johansnyman)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/why-do-i-get-this/#post-18894073)
 * [https://asset-academy.com/wp-content/uploads/2026/04/PMS-COZMOZ.png](https://asset-academy.com/wp-content/uploads/2026/04/PMS-COZMOZ.png)
 * ![](https://i0.wp.com/asset-academy.com/wp-content/uploads/2026/04/PMS-COZMOZ.
   png?ssl=1)
 *  Plugin Support [thomaswild](https://wordpress.org/support/users/thomaswild/)
 * (@thomaswild)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/why-do-i-get-this/#post-18894219)
 * Hello [@johansnyman](https://wordpress.org/support/users/johansnyman/),
 * My apologies for my previous reply. I should have mentioned that you can use 
   a website such as: [https://snipboard.io/](https://snipboard.io/) to send me 
   the screenshots.
 * Please go to Paid Member Subscriptions -> Subscriptions -> and perform a filtration(
   right side filter-menu) based on **Next Billing Date** with a custom interval.
   The custom interval should be like:
    - Start of interval – **A few months in the past**
    - End of interval – **Today’s date minus 30 days**
 * Please send me a screenshot of the page after filtering.
 * **IMPORTANT:** Since this is a public forum, please make sure that you **blur/
   hide any sensitive data.**
   As mentioned above, you can use a site like [https://snipboard.io/](https://snipboard.io/)
   to share the screenshots.

Viewing 4 replies - 1 through 4 (of 4 total)

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to reply to this topic.

 * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161)
 * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/)
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 * 5 replies
 * 2 participants
 * Last reply from: [thomaswild](https://wordpress.org/support/users/thomaswild/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/why-do-i-get-this/#post-18894219)
 * Status: resolved