Why aren’t you answering my support ticket?

I submitted two support tickets over the last 2 weeks and have not heard anything. I need help, please! My client is an international non-profit and needs this to work.

I had zero problem until recently when I noticed the translator widget not working. I have the translator placed on the rest of the site using the shortcode, but I have it on the home page with a widget. It worked fine up until about a month ago when I noticed that all it shows is the widget title, but not the actual translation. It appears from the CSS that the widget is empty. I double checked and the widget is where it should be in Widgets and is not disabled or hidden. I removed the widget and placed a new one with the same problem.

Please help!

The page I need help with: [log in to see the link]