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[resolved] Why aren't support ticket requests being responded to? (1 post)

  1. FireMyst
    Member
    Posted 1 year ago #

    HI there,

    I've submitted two support tickets -- one over a month ago and the other over 7 days ago. I've received automated emails saying my support requests have been received.

    Yet, there's no action.

    I log into my account and see my requests at:
    http://support.shareaholic.com/hc/en-us/requests
    and they both say "open" with nothing further.

    Why is Shareholic asking us to go to the Support website to submit requests if they're not being responded to?

    https://wordpress.org/plugins/shareaholic/

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