Why are there less checks after update?

  • Resolved timoqu

    (@tikoqu)


    4 years, 6 months ago

    Hi there,
    after the last update, there are less reviews, with wich rank math checks my site. Before the update there were much more checks. Before the update I’ve had 88 points, now there are 95. Here’s a screenshot for a better understanding: https://mega.nz/file/nJ1GnIDT#duUx9wEl6Z4v21_6Gl1EsZSl8P5FM5gcXQZq2eGXCjg

    I hope, you know, what I mean!

    I have several other websites and there are different reviews on each page.

    Thanks and best regards,
    Timo

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Rank Math

    (@rankmath)

    4 years, 6 months ago

    Hello @tikoqu

    Thank you for contacting the support and sorry for the issue you are facing.

    Please update to the latest version of the plugin, 1.0.42.1 That should resolve the issue.

    Hope that helps. If there’s anything else we can help you with, please let us know.

    We are here to assist.

    Thread Starter timoqu

    (@tikoqu)

    4 years, 6 months ago

    I already did! Same problem…

    Thread Starter timoqu

    (@tikoqu)

    4 years, 6 months ago

    I’ve just checked it again. On one site there is still the same problem. On another site in the same installation is everything fine. How could this be?

    Thread Starter timoqu

    (@tikoqu)

    4 years, 6 months ago

    Sorry for spamming! xD

    I have checked it again on some of my websites. In the version 1.0.41.2 everything works fine. See here: https://mega.nz/file/qENm1IQD#4v9udLfjq35NVwVEH7PWiGd7sLNiP-OKlyIzjxdr1Xg

    In version 1.0.42 and 1.0.42.1 it don’t work so fine anymore. See here: https://mega.nz/file/mFdmUIAC#JUIN_rzJARzcN5CTf7a6QwdXOga1PsJg9ezIl8f4sLI

    I’m using the Divi theme, if it helps.

    Thanks and best regards again,
    Timo

    Plugin Author Rank Math

    (@rankmath)

    4 years, 6 months ago

    Hello @tikoqu

    Can you please clear the cache of your sites and ensure that you are using the latest version of all the plugins, themes & WordPress?

    Looking forward to helping you. Thank you.

    Thread Starter timoqu

    (@tikoqu)

    4 years, 6 months ago

    Hi @rankmath

    of course already done. Clearing the caches, updating everything, and deactivating all the other plugins are the first things I try, when something like this happens. I’ve tested it on three different computers and it’s everywhere he same.

    Plugin Author Rank Math

    (@rankmath)

    4 years, 6 months ago

    Hello @tikoqu

    Sorry for the issue.

    Can you please record a screencast so we can try and reproduce it on our end?

    THank you.

    Thread Starter timoqu

    (@tikoqu)

    4 years, 6 months ago

    What exactly should I record? The screenshots above are telling the problem. I think it’s much easier to give you access to one of my websites. Tell me, how I can give you the access data. Then you can find out, where the problem exactly is.

    Plugin Author Rank Math

    (@rankmath)

    4 years, 6 months ago

    Hello @tikoqu

    That issue was resolved in the latest update we released some time back.

    WordPress does not allow sharing access

    You can try our support forums on our website or the contact form.
    https://support.rankmath.com/

    Looking forward to helping you. Thank you.

    Thread Starter timoqu

    (@tikoqu)

    4 years, 6 months ago

    Ok, thank you. I’ve just written a ticket.

    Thanks for your help and very fast response!!

    Best regards,
    Timo

    Plugin Author Rank Math

    (@rankmath)

    4 years, 5 months ago

    Hello @tikoqu

    We would appreciate if you could please check with our reply on your review here:
    https://wordpress.org/support/topic/doesnt-work-completely-2/#post-12817510

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Why are there less checks after update?’ is closed to new replies.