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Why are posting marked 'resolved'

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  • Plugin Author businessdirectoryplugin


    Hi Jeff,

    I mark things “Resolved” on each response for several reasons.
    – Not everyone responds after my last response, so if I waited for everyone to mark it resolved, I may not ever get a response (haha)
    – “Resolved” and “Not Resolved” are my only choices here–ideally, a real support system would have status I could assign like “Pending Fix”, “Testing”, “Awaiting Customer Response”, etc. WordPress doesn’t allow for this in their primitive support forum format
    – “Resolved” is my way of saying, “It’s been answered…for now”. But I *always* check the forum and if someone beside me was the last to respond, I respond again.

    It’s not something I would be greatly concerned about–if you need a question answered, I will always answer it. That’s a promise. 🙂

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