Support » Plugin: Profile Extra Fields by BestWebSoft » Why are fields not available on the Add New User page?

  • I’ve created a new user profile field to display the user’s company.

    When I go to add new users (../wp-admin/user-new.php) the field is not displayed. When I go edit a user, the field is available.

    I’ve checked all the field properties for all user levels, I’ve also checked Show by Default in User Data and Always Show in User Data.

    Also, is there a way to add bulk users with custom fields? I’ve got over 100 users I need to add.

    Lastly, I also need to map the new field to a Gravity Forms User Registration Feed but currently, there is no User Meta available for the field i added

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us!

    Please follow the next instructions in order to try to detect the issue:
    1) Open your WordPress Admin Dashboard;
    2) Go to your profile page;
    3) Scroll down to the end of a page and make a screenshot;
    4) Please provide this screenshot, so that we could try to detect the reason;

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

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