Hello WordPress Community! I’m trying to help a friend with his WordPress website that is down. When I ping it with the Windows cmd function, it says “Ping request could not find host”. When I use whois.domaintools.com, it names WordPress nameservers, but this is a value he changed at Melbourne IT, who he purchased the domain name from. He was changing CNAME and MX records for the Google Apps mail function. I think he’s changed enough that any web based tool will display incorrect DNS records. Enough with the back story, here are my questions:
1. How do I obtain the correct/original DNS records for his website?
2. Do I update the DNS records WordPress or Melbourne IT to get his website back up?
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