Support » Plugin: Slimstat Analytics » WHOIS/location icon disappeared

  • Resolved brachialis

    (@brachialis)


    Hello,
    The WHOIS/location icon suddenly disappeared this morning. Haven’t done any updates or anything..

    Thanks!

    • This topic was modified 2 months, 2 weeks ago by  brachialis.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    what version of Slimstat are you using?

    Best,
    Jason

    Hi Jason,
    I am using Version 4.7.4 and I’m getting the following tracker Error:
    205 Your MaxMind data file is invalid. Please uninstall it using the button in Settings > Maintenance.

    • This reply was modified 2 months, 2 weeks ago by  brachialis.

    Currently it isn’t tracking anything, just stopped all of a sudden.

    Edit:
    I’ve reinstalled it and it’s tracking again and error gone but still WHOIS/location icon is missing

    • This reply was modified 2 months, 2 weeks ago by  brachialis.
    • This reply was modified 2 months, 2 weeks ago by  brachialis.
    Plugin Author Jason Crouse

    (@coolmann)

    Could you send me a screenshot of your Activity Log at http://support.wp-slimstat.com ? Thanks.

    I also have this problem with my website.
    It was installed and worked perfect but recently it stopped working.
    Under settings->maintenance I only see “Install GeoLite DB” but it is installed and when I click on it it says “205 Your MaxMind data file is invalid. Please uninstall it using the button in Settings > Maintenance”. There is no “Uninstall button” though.
    I’ve tried to download a new database file and uploaded it as maxmind.mmdb, set the owner rights as described in other solution posts but nothing happends.
    Hope you solve it soon! I miss this functionality!

    Plugin Author Jason Crouse

    (@coolmann)

    Hi @doodab,

    We are releasing an update in a few hours, which includes a workaround for this problem. Please let me know if, once you upgrade to the latest version, the issue still occurs.

    Best,
    Jason

    Hi Jason,
    Perfect! I’ll let you know! Thank you for fast update on this!
    Cheers

    Plugin Author Jason Crouse

    (@coolmann)

    My pleasure! Please consider writing a review for Slimstat as a token of appreciation for the support you received. It would be a nice way to say thank you and to let people know how much you value this plugin:

    https://wordpress.org/support/plugin/wp-slimstat/reviews/#new-post

Viewing 8 replies - 1 through 8 (of 8 total)
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