Title: Whitelisted services empty
Last modified: March 15, 2019

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# Whitelisted services empty

 *  Resolved [netpagz](https://wordpress.org/support/users/netpagz/)
 * (@netpagz)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/whitelisted-services-empty/)
 * On most of my WordFence installs, I have the line that allows me the whitelist
   popular services. However, on some WordPress installs, the checkbox options are
   gone and the section is empty. I have the latest version of Wordfence and have
   checked all other settings. Not sure why the whitelisted services are empty…?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [wfdave](https://wordpress.org/support/users/wfdave/)
 * (@wfdave)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/whitelisted-services-empty/#post-11319021)
 * Hi [@netpagz](https://wordpress.org/support/users/netpagz/),
 * It might be that there are some conflicting CSS files that is hiding that section
   within Wordfence.
 * Can you help me debug this issue?
 * 1. Open the developer’s console by pressing F12
    2. Go to the console 3. Enter`
   document.getElementById("wf-option-whitelistedServices-sucuri").parentElement;`
   4. Right click -> Reveal Element 5. Look at the Styles tab to see anything that
   might hide the element
 * Reveal Element example: [https://i.imgur.com/uJjaquQ.png](https://i.imgur.com/uJjaquQ.png)
   
   Style tab example: [https://i.imgur.com/d8anHBQ.png](https://i.imgur.com/d8anHBQ.png)
 * It also might help if you let me know what other plugins you have installed and
   activated.
 * Dave
 *  [edhaas](https://wordpress.org/support/users/edhaas/)
 * (@edhaas)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/whitelisted-services-empty/#post-11374150)
 * I have the same issue. On the site that is not showing any whitelisted sites,
   I get the following after entering document.getElementById(“wf-option-whitelistedServices-
   sucuri”).parentElement;
 * Error Message:
    VM201:1 Uncaught TypeError: Cannot read property ‘parentElement’
   of null at <anonymous>:1:64 (anonymous) @ VM201:1
 * There is no “Reveal Element” option. There is a “Reveal Sources” option when 
   I click on the error message, which gives the following in a Sources tab: document.
   getElementById(“wf-option-whitelistedServices-sucuri”).parentElement;
 * When I select the element on the page and expand recursively, this is what shows
   in the Elements tab:
    -  <li class=”wf-option-title”>Whitelisted services [<i class=”wf-fa wf-fa-question-circle-o” aria-hidden=”true”></i>](https://www.wordfence.com/help/?query=firewall-waf-option-whitelisted-services)
      
      <li class=”wf-option-checkboxes”>
 *  Hope this helps!
 * Ed

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 3 participants
 * Last reply from: [edhaas](https://wordpress.org/support/users/edhaas/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/whitelisted-services-empty/#post-11374150)
 * Status: resolved