Support » Plugin: Wordfence Security - Firewall & Malware Scan » Whitelist hostname

  • Resolved kizinko

    (@kizinko)


    I found that some people have asked for this feature over the years and it has not been added due to not being a high enough demand. I would argue that you’re probably losing users over this though and they just aren’t bothering to come to support.

    Based on what I’ve found, it looks like all ShipStation users will run into this same issue. Their system is being blocked by the firewall so updates cannot be pushed into WooCommerce. They do not provide IP addresses for whitelisting. instead, they give you hostnames to whitelist because their IPs change frequently.

    https://help.shipstation.com/hc/en-us/articles/360025853072-Troubleshoot-New-Store-Connection-Issues#whitelisting-shipstation-0-0

    Since Wordfence does not have a solution to whitelist hostnames, that makes it impossible to use both ShipStation and Wordfence at the same time. The ability to streamline shipping and fulfillment will always trump website security in a client’s mind, so I’d wager that most people that run into this are just dropping Wordfence. That’s what we’ve had to do for our clients that use ShipStation.

    Will you please add in the ability to whitelist based on hostname so we can re-add Wordfence back to these sites?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @kizinko

    The main reason why we haven’t added this is because hostname lookups on every single request sent to a site would slow down a proportion of sites using Wordfence.

    What blocking reason are you seeing please on the Wordfence Tools >> Live Traffic page for ShipStation requests?

    Thread Starter kizinko

    (@kizinko)

    Ah, I see. That makes sense.

    I went to the Tools > Live Traffic page and wasn’t able to identify any ShipStation requests in that list. I’m not entirely sure what I’m looking for, but I did check the hostnames of the blocked attempts and none of them showed ShipStation in them. Is that what I should be looking for?

    Plugin Support wfphil

    (@wfphil)

    Hi @kizinko

    Thank you for the update.

    Can you ask ShipStation support what User-Agent they use and let me know. They might have a custom User-Agent string parameter that we can use via the advanced User-Agent filter in the Live Traffic page options.

    Thread Starter kizinko

    (@kizinko)

    Confirming here that I’m working on getting this for you. I was finally able to reach someone at ShipStation today via live chat and they had to upgrade the ticket to get the user-agent. They said they’d email me with the answer. Will keep you posted.

    Plugin Support wfphil

    (@wfphil)

    Hi @kizinko

    Thank you for the update.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Whitelist hostname’ is closed to new replies.