Whitelist email address

  • Resolved francoisgiotto

    (@francoisgiotto)


    3 years ago

    Hi,

    One of my custome is blocked by your plugin.
    I found his email adress in the check user for spam tab.
    But I can only delet his accountI want to allow him to use my website.
    What can I do?
    Thank you
    Regards,
    François

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support SergeM

    (@serge00)

    3 years ago

    Hello, @francoisgiotto.

    Please, use your Personal Lists. The guide is here:
    https://cleantalk.org/help/blacklist-usage

    Did it help?

    Thread Starter francoisgiotto

    (@francoisgiotto)

    3 years ago

    Hi
    Thank you fir your reply
    I try this but when I go to my clean talk dashboard I don’t see the email in the list only via my website/wordpress dashboard
    When I click on the firewall tab it asks me to upgrade my account but I did pay for few years.
    So I’m a bit lost sorry.
    Regards
    François

    Plugin Support SergeM

    (@serge00)

    3 years ago

    Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter francoisgiotto

    (@francoisgiotto)

    3 years ago

    Ok done

    Thank you

    Regards

    François

    Plugin Support SergeM

    (@serge00)

    3 years ago

    No problem!
    Let’s continue this thread in the ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
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