White screen with smiley

  • Resolved theatereleven

    (@theatereleven)


    9 years, 7 months ago

    Hey everyone, I’m having a problem with a white screen and smiley with some plugins on my site when JetPack stats are enabled.

    Here’s what is happening in detail:

    I’m using The Events calendar from Modern Tribe. If I’m signed into WordPress, and view the calendar (which is a public events calendar) everything works fine. If I sign out and try the calendar, it loads for a split second, and then dumps me to a white screen and smiley.

    If I turn off JetPack stats, the calendar is viewable by anyone not signed in.

    I’m not getting any PHP errors in the log. This has also happened with a KB plugin I have. Thought it was fixed, but I was just signed in…. the problem is still here.

    I’m on the latest JetPack and WordPress. It’s my own custom theme built on the Roots starter theme.

    Any ideas appreciated. I hate not having JetPack stats – love that feature!

    https://wordpress.org/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    9 years, 7 months ago

    Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Thanks!

    Thread Starter theatereleven

    (@theatereleven)

    9 years, 7 months ago

    Carolyn – thanks for responding. I just submitted the ticket on your support system.

    If you guys need an admin login to check stuff out let me know.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    9 years, 7 months ago

    If they do for some reason, they will let you know when they respond to your email.

    Since we will help you via email, I’ll mark this as resolved.

    Thread Starter theatereleven

    (@theatereleven)

    9 years, 7 months ago

    For anyone else reading this, the solution was to simply disconnect JetPack from WordPress.com and reconnect.

Viewing 4 replies - 1 through 4 (of 4 total)
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