White Screen with no solutions working? Hire someone to fix? (4 posts)

  1. paintorthread
    Posted 2 years ago #

    Hello...I'm currently unable to view any part of my site or admin at http://www.paintorthread.com

    The first occurrence of the white screen was around April 21 in which I think an update was done from within the admin. Myself, using the typical solutions found here and on other blogs and someone more knowledgeable online who offered services to fix the WSOD could not find the exact cause. We assumed it was the theme since deactivating it to default would make it work....nothing came from the plugins deactivating. Somehow I salvaged parts of my orginal (StudioPRess) theme to be visible but I don't think I could make posts.

    Now I let it sit for two months because I had someone making a custom theme(already overdue)...being anxious I wanted to try to upload a theme I found online to be able to start posting. A few themes could be loaded but I found a problem with the posts not appearing correctly.

    I saw 3.4.1 was ready so I tried again to update from within the admin without remembering this is what likely started the problem early on. White screen everything.

    So through FTP filezilla I attempted to delete the required files from the instructions here for a manual re-install. Still nothing. But I also deleted the plugins one by one completely as well...not sure why, I just did it thinking if that was a problem it would work.

    Fixing this is beyond my skill level. I have a backup from April of my content. What should I do?

    Can I hire someone? Is it possible to start over somehow? Switch to a new host or something?

    I really don't want to start over after 3 years of content.

    Thanks. Feel free to email if you can help: [email moderated - this forum does not provide support via email]

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Can I hire someone?

    Try http://jobs.wordpress.net/

    In the meantime, try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - running the upgrade manually via wp-admin/upgrade.php

  3. paintorthread
    Posted 2 years ago #

    Thanks. I'll make a post in jobs.

    I've done a all those or variation of them except for "running the upgrade manually via wp-admin/upgrade.php" I can't even login so I get nothing but the white still.

  4. llorch
    Posted 2 years ago #

    were you using wp-supercache, if so delete it from your plug in directory you can always reinstall it later. in fact delete all plugins from the plugins folder via FTP. When wordpress is activated and you are able to access the plugins page it will list all plugins disabled due to no content. Then you can put the plugins back, one at a time. due to malicious code the site that I run 62 of them where all corrupted. and the easiest way to confirm a good install was to delete the original site without disturbing the database. changing the database password in the config file to match the database password. returning the config file to the site location and uploading the complete wordpress package with out plugins and with my old theme. If you have access to a good FTP program this should not take too long. then go to the site. files that resrict access to your server itself are files like .htaccess delete them all before up loading you can leave your old them if you are sure it is ok. but I would recommend removing it until word press is up and running again. because your still using the original database all setting should be intact. hope this helps. this is sort of a manual upgrade. you will be prompted to upgrade anything that you have not upgraded once in wordpress. that is when to do it. and cross your fingers. some plugins we include in our upload because you can uploade the wordpress install with plugins if you put them in the plugins directory. are item like p3-profiler sucuri-scanner, timthumb-vulnerability-scanner, wp-malwatch, wp-htaccess-control, wp-security-scan, wp-super-cache.
    I'd Be gald to assist you with the issue if it still exists.

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