White screen on wp-login.php

  • cdwyer

    (@cdwyer)


    9 years, 3 months ago

    When I try to login to the wp_admin area I am redirected to wp-login and get a blank screen. Here is some background and steps I have taken:

    The website is loading.
    The website and theme have been working since 2013.
    I updated WP and plugins last week and edited several pages since then without any issues.

    My troubleshooting steps so far:

    renamed plugins one by one
    renamed plugins folder
    renamed active theme
    increased php memory in wp-config
    removed extra spaces at the end of functions.php and wp-config.php
    turned on debugging –no debug log file was created, but when display was enabled, the following error message appeared on main site:
    Deprecated: Assigning the return value of new by reference is deprecated in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/option-tree/ot-loader.php on line 389

    None of these steps had any effect on the wp-admin white screen.
    Any suggestions on what I could do next? Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • WPyogi

    (@wpyogi)

    9 years, 3 months ago

    That’s a problem with your theme – have you manually deactivated or deleted it? How are you doing so?

    Thread Starter cdwyer

    (@cdwyer)

    9 years, 3 months ago

    Thanks for the reply. I renamed the theme to deactivate it via ftp and still got the white screen.

    WPyogi

    (@wpyogi)

    9 years, 3 months ago

    Are you still seeing the same error?

    Are there default themes in the themes folder?

    Thread Starter cdwyer

    (@cdwyer)

    9 years, 3 months ago

    Yes the default themes are in the same folder as the active theme. And I still see white screen.

    WPyogi

    (@wpyogi)

    9 years, 3 months ago

    Are you still seeing the same error or just white screen?

    If white screen, download a new copy of WP to your computer and upload new copies of all files and folders EXCEPT wp-config.php and wp-content folder – be sure to delete the old versions before uploading the new ones.

    Thread Starter cdwyer

    (@cdwyer)

    9 years, 3 months ago

    I’m running out of ideas; If anyone can see what might be wrong, please let me know:
    My starting point: website is visible but website/wp-admin is down (Browser error: Chrome-No Data Received;Firefox-Problem loading Page, Connection was Reset)
    My latest troubleshooting steps:
    1. a)Deleted active theme leaving only twentyfifteen and twentytwelve
    –>both website and website/wp-admin go to white screen
    b)Put back active theme
    –>website is visible again but website/wp-admin is inaccessible
    2. Ran wp-repair
    –>all tables OK, but website/wp-admin is still blank
    3. Rebuilt wp-config.php from wp-config-sample
    –>no change
    4. Replaced functions.php with original from downloaded theme
    –>no change
    5. Deleted active theme (v2.2) and uploaded latest version (v2.4)
    –>website and website/wp-admin are white screens
    (since I don’t have access to dashboard, I couldn’t activate the theme; would that be a problem? theme name in style.css is same in both versions)
    –>Went back to v2.2 and I’m back to where I started – website is good but website/admin is inaccessible.
    6. debug.log now shows errors (could they be related wp-admin white screen?):

    [24-Jan-2015 16:40:32 UTC] PHP Deprecated: Assigning the return value of new by reference is deprecated in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/option-tree/ot-loader.php on line 389
    [24-Jan-2015 16:40:34 UTC] PHP Notice: Undefined index: buttonstext in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/stylesheets/custom.php on line 14
    [24-Jan-2015 16:40:34 UTC] PHP Notice: Undefined index: maina in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/stylesheets/custom.php on line 16
    [24-Jan-2015 16:40:34 UTC] PHP Notice: Undefined index: mainahover in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/stylesheets/custom.php on line 17
    [24-Jan-2015 16:40:34 UTC] PHP Notice: Undefined index: topbarcolor in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/stylesheets/custom.php on line 18
    [24-Jan-2015 16:40:39 UTC] PHP Deprecated: Assigning the return value of new by reference is deprecated in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/option-tree/includes/ot-settings-api.php on line 843
    [24-Jan-2015 16:40:39 UTC] PHP Deprecated: Assigning the return value of new by reference is deprecated in /nfsvol3/63/38163/friendsofamani.ca/nic_wordpress/wp-content/themes/MissionWP22/option-tree/includes/ot-meta-box-api.php on line 279

    Sorry for the long post! any insight would be great.

    Thread Starter cdwyer

    (@cdwyer)

    9 years, 3 months ago

    I downloaded a new copy of WordPress, deleted all files except wp-config and wp-content folder and then uploaded new ones. No change – website works but /wp-admin not accessible. Browser error is No Data Received.

    WPyogi

    (@wpyogi)

    9 years, 3 months ago

    Ask your hosts why you are still getting a theme error when the theme has been deleted? It has, hasn’t it? Make a copy to your computer of that theme folder and delete it.

    Are you doing these things via FTP or your file manager (not WP Dashboard)?

    Thread Starter cdwyer

    (@cdwyer)

    9 years, 3 months ago

    I’m deleting files via ftp – I can’t get to WP Dashboard.
    I installed WordPress locally and the theme and plugins are working but I don’t have a backup of the database (I know -not good); I’ll contact the host. Thanks.

    emadak60

    (@emadak60)

    8 years, 6 months ago

    did u solve problem >???

Viewing 10 replies - 1 through 10 (of 10 total)
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