white screen on website and dashboard

  • Shaniceh

    (@shaniceh)


    9 years, 6 months ago

    I’m dealing with a problem, just found out it’s called the ‘white screen of death’. I tried multiple solutions but none of them seem to work…
    Plugins aren’t the cause, neither would be my current theme (I guess, I’ve had this theme for months now and no errors occurred in that time).

    I tried the debug_true/false thing which got me an ‘answer’, but since I’m still a beginner on this whole thing I have absolutely no idea what to do next.

    This is what I got after debug_true:

    Fatal error: Call to undefined function wp_cache_get() in /home/hengstz1/domains/nieshh.com/public_html/wp-includes/functions.php on line 1267 Fatal error: Call to undefined function wp_cache_close() in /home/hengstz1/domains/nieshh.com/public_html/wp-includes/load.php on line 615

    Anyone who can explain more about this?

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    9 years, 6 months ago

    – Fatal error in the output generally indicates either:
    (1) your theme doesn’t like your version of WordPress
    (2) you have a plugin that doesn’t like your version of WordPress
    (3) or you have an incomplete install/upgrade

    try a few basic troubleshooting steps:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). When you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides (also read http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F). Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default theme for a moment using the WP dashboard to rule out any theme-specific issue. When you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If that does not resolve the issue, try resetting the plugins foldervia FTP or SFTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If all the above steps do not resolve the issue, then try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    – running the upgrade manually via wp-admin/upgrade.php
    – BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.

Viewing 1 replies (of 1 total)
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