Support » Fixing WordPress » White Screen of Death version 5.3

  • Hi

    I upgraded to 5.03 today. I have use a brand new site download and a clean database. I installed and can login to the admin panel. But i get the white screen of death when I try to view the front end of the site.

    Can you help me fix this?

    Thanks

    Heather

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    heatheradams

    (@heatheradams)

    Hi

    I checked the error logs on my site and have been given this…

    [Tue Jan 15 08:19:34 2019] [error] File does not exist: /web/sites/user/2/159/219642/public/www/the-hidden-dangers-of-composite-insulated-panels
    [Tue Jan 15 08:20:16 2019] [error] File does not exist: /web/sites/user/2/159/219642/public/www/combatting-the-carbon-dioxide-shortage
    [Tue Jan 15 08:47:07 2019] [error] File does not exist: /web/sites/user/2/159/219642/public/www/robots.txt
    [Tue Jan 15 08:47:12 2019] [error] File does not exist: /web/sites/user/2/159/219642/public/www/5-minute-health-and-safety-update
    [Tue Jan 15 09:48:39 2019] [error] File does not exist: /web/sites/user/2/159/219642/public/www/favicon.ico, referer: http://www.johnstonparkmcandrew.co.uk/

    Most of these are just missing image files. But the robots.txt file and the favicon.ico file, I have no idea what to do with.

    I have enable debugging but can’t find the debug.log file on my localhost, and I can’t try the final step because as it is a clean site, it is using the default theme and has no plugins.

    Thanks for your help.

    Heather

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    Please install the health check plugin and report back its findings from the debug tab: https://wordpress.org/plugins/health-check/

    heatheradams

    (@heatheradams)

    I have fond this…

    (sorry I don’t know which info you need so I sent all of it except the stuff I thought was personal and irrelevant.)

    
    ### WordPress ###
    
    Version: 5.0.3
    Language: en_GB
    Permalink structure: 
    Can anyone register on this site?: No
    Default comment status: open
    Is this a multisite?: No
    Communication with WordPress.org: WordPress.org is reachable
    Create loopback requests: The loopback request to your site completed successfully.
    
    ### Installation size ###
    
    Uploads directory: 12.00 KB
    Themes directory: 3.01 MB
    Plugins directory: 491.68 KB
    Database size: 89.86 KB
    Whole WordPress Directory: 40.60 MB
    Total installation size: 40.68 MB
    
    ### Active theme ###
    
    Name: Twenty Nineteen
    Version: 1.2
    Author: WordPress Team
    Author website: https://en-gb.wordpress.org/
    Parent theme: Not a child theme
    Supported theme features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, editor-color-palette, responsive-embeds, widgets
    
    ### Other themes (2) ###
    
    Twenty Seventeen (twentyseventeen): Version 2.0 by the WordPress team
    Twenty Sixteen (twentysixteen): Version 1.8 by The WordPress Team
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: Version 1.5.1
    
    ### Active Plugins (1) ###
    
    Health Check & Troubleshooting: Version 1.2.4 by The WordPress.org community
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: Version 4.1 by Automattic
    Hello Dolly: Version 1.7.1 by Matt Mullenweg
    
    ### Media handling ###
    
    Active editor: WP_Image_Editor_GD
    Imagick Module Version: Imagick not available
    ImageMagick Version: Imagick not available
    GD Version: 2.1.1-dev
    Ghostscript Version: Not available
    
    ### Server ###
    
    PHP SAPI: cgi-fcgi
    PHP max input variables: 1000
    Max input time: 600
    PHP post max size: 20M
    cURL Version: 7.35.0 OpenSSL/1.0.1f
    SUHOSIN installed: No
    Is the Imagick library available: No
    Htaccess rules: Your htaccess file only contains core WordPress features
    
    ### Database ###
    
    Extension: mysqli
    Server version: 5.0.96-log
    Client version: 5.5.41
    Database prefix: wp_
    
    ### WordPress constants ###
    
    ABSPATH: /web/sites/user/2/159/219642/public/www/
    WP_HOME: Undefined
    WP_SITEURL: Undefined
    WP_DEBUG: Disabled
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG_DISPLAY: Enabled
    WP_DEBUG_LOG: Disabled
    SCRIPT_DEBUG: Disabled
    WP_CACHE: Disabled
    CONCATENATE_SCRIPTS: Undefined
    COMPRESS_SCRIPTS: Undefined
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined
    
    ### File system permissions ###
    
    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable

    Thanks

    Heather

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    Enable WP_DEBUG_LOG.

    Add

    define('WP_DEBUG_LOG', true); below the other WP_DEBUG define in wp-config.php, then check to see if a debug.log file is created in wp_content.

    Also, I note that your server says “PHP/5.5.9-1ubuntu4.9”. You should install a newer version of PHP. At least 5.6, but 7.2 if available.

    heatheradams

    (@heatheradams)

    Hi

    My wp-config file now looks like this;

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);

    .

    But I still have no debug.log file in the wp-content directory.

    I am hosting with an external provider, so I don’t know if they’ll change this for me.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    Contact your host about the PHP version and, too, see if they can detect what might be going on. They should have access to PHP error logs.

Viewing 7 replies - 1 through 7 (of 7 total)
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