White Screen of Death strikes another victim

  • radmaster100

    (@radmaster100)


    10 years, 4 months ago

    All,

    I have absolutely no programming skills and most of my admin screen is blank. I have no problem logging in and can see the site looks fine on the internet (www.succinctresearch.com). The admin toolbar on the left side of the screen is there and I can access some of the things on it. For example, I can access my SmallBiz theme options under “Appearance”, but I can’t access any of the other things under Appearance. I can also access “BWS Plugins” and “CodeGuard” on the admin panel toolbar on the left side of the screen. Finally, I can’t see the grey navigation bar at the top of the screen when I try to login, but I can access it if I click on “Appearance” while logged into the admin screen.

    Basically, I can see that I have plugins but I can’t update them or add anything to my blog.

    I think my sin is not conducting all the updates as they arrived. I have 10 updates, but can’t get them to work because of the white screen. I don’t know which WordPress version I’m using because the following statement is at the top of the screen for my theme: “An automated WordPress update has failed to complete – please attempt the update again now.” And, “WordPress 3.8 is available! Please update now.”

    I tried re-naming the plugin and theme files on my Bluehost account and had no success. I went one-by-one and it didn’t fix the problem. I even changed each file’s name, logged out, then logged back in each time and it didn’t work. When I changed the theme names, it blanked out my site on the internet, which makes me think the problem is with a plugin or the fact that I need to update wordpress.

    Anyone out there want to give me a hand. I’m at a loss and this has ruined my morning.

Viewing 15 replies - 1 through 15 (of 21 total)
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  • Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    I just scanned my site with Sucuri SiteCheck and it said my WordPress version was outdated. How can I update it with the Blank admin screen?

    Sbtxo

    (@sbtxo)

    10 years, 4 months ago

    I have been receiving a blank admin screen ever since I updated WordPress with the new 3.8 update. If you login to your cpanel, you can update your wordpress version from there.

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    It looks like it’s not effecting the main website on my hosting, just the ancillary sites. I updated the main site. Hopefully that will help

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    How do i update wordpress from my cpanel? (I use Bluehost)

    esmi

    (@esmi)

    10 years, 4 months ago

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – backing up your database.

    – re-uploading all files & folders – except the wp-content folder and the wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    I did all of those suggestions except re-uploading all my files.

    -Renaming files doesnt work at all.

    -Resetting the plugins according to the troubleshooting screen doesnt work. In fact, I’ve accidentally deleted all of the plugins I used to have in phpMyAdmin and need to figure out how to reupload them from the backedup SQL files.

    -I backed up the database (SQL files), but can’t find a video/guide for reinstalling them on Bluehost, so I’m not going to delete them from my hosting until I figure out how to put them back.

    -I tried to manually upgrade via wp-admin/upgrade.php and got the following message:
    “No Update Required
    Your WordPress database is already up-to-date!
    Continue”
    This is incorrect because the website still says I need to update.

    Things are starting to go sideways now. Now I need to figure out how to upload the plugins I used to have. Any help or extremely explicit tutorials on how I can put SQL files back on phpmyadmin?

    esmi

    (@esmi)

    10 years, 4 months ago

    I’ve accidentally deleted all of the plugins I used to have in phpMyAdmin

    Sorry? Your plugin are in wp-content/plugins…

    can’t find a video/guide for reinstalling them on Bluehost

    No one suggested restoring this backup.

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    I did this:
    Use phpMyAdmin to deactivate all plugins.

    In the table wp_options, under the option_name column (field) find the active_plugins row
    Change the option_value field to: a:0:{}

    Now I want to change the option_value field back to what it was using the SQL backup I created earlier

    esmi

    (@esmi)

    10 years, 4 months ago

    So you simply reset your plugin using Phpmyadmin? You did not delete them?

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    Ok. Well that didnt work either then.

    esmi

    (@esmi)

    10 years, 4 months ago

    You do realise that you were supposed to carry out all of the above steps. No single step was intended as a “solution”.

    Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    Sorry, I didnt realize that was a whole package. BTW thanks for helping. You can tell that I pretty much have no idea what I’m doing. So, I did all the previously mentioned steps except:
    “- re-uploading all files & folders – except the wp-content folder and the wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.”

    Just to get this straight, I download the new version of wordpress. Then I re-upload all the old file folders except for the ones you mentioned?

    esmi

    (@esmi)

    10 years, 4 months ago

    I did all the previously mentioned steps except

    That step is essential. You need to download a fresh copy of WordPress, unpack it and upload all files & folders – except the wp-content folder and the wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    This process is intended to ensure that you do not have any damaged core files.

    Thread Starter radmaster100

    (@radmaster100)

    10 years, 4 months ago

    I’ve downloaded the newest version and removed the WP-Content folder and WP-Config.php. I didnt see any root .htaccess files

    Just to be sure, do you mean I should delete all the old folders except the WP-config.php and WP-Content folders?

    Also, where do I upload them?

    esmi

    (@esmi)

    10 years, 4 months ago

    If you were not using custom permalinks, you may not have a root .htaccess file, Just ensure that your FTP client is configured to show all file types as .htaccess files are often hidden by default.

    do you mean I should delete all the old folders except the WP-config.php and WP-Content folders?

    Yes and all files in the root WordPress folder – with the exception of wp-config.php.

    where do I upload them

    To the folder that you originally installed WordPress into. What you are doing is a core file replacement.

Viewing 15 replies - 1 through 15 (of 21 total)
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