Support » Plugin: Elementor Website Builder » White screen of death on just one Elementor page

  • Resolved thfump

    (@thfump)


    Hi!

    Love Elementor, but I’ve encountered a pretty serious issue that’s now happened a couple of times. Here’s what happens:

    1) I’m working on an Elementor page and trying to save it.
    2) My internet connection goes down (usually because I’m on a crappy wifi network).
    3) Elementor gets stalled in saving. Even when the internet comes back, it doesn’t successfully save.
    4) I close or reload the page or something like that.
    5) White screen of death. Try on a different browser, in incognito mode, etc. — no luck.

    All other Elementor pages on my site, though, are just fine. It’s just that one page that’s corrupted. I have discovered a workaround, which is to get the Duplicate Page plugin and duplicate the corrupted page. Then that duplicate appears to work just fine. Weird. But that’s kind of a hassle — and it’s worrying me that Elementor seems to be able to corrupt pages like that.

    Opening debugger on the white screen of death doesn’t yield any obvious errors, just an entirely blank page with nothing in the <body> tag.

    Can you help?

    Thanks much.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Same here, My home page corrupted, showing white screen. Need Help

    Thanks

    Hello, I get a white blank a page (only 1 page) in edit mode.
    I solved this by adding define( 'WP_MEMORY_LIMIT', '256M' ); in wp-config.php

    Maybe that can help you

    @manibuntu Thank you – your technique got my Elementor page back up and running.

    Hey guys.

    It still doesn’t work for me. I added the line to my wp-config.php but the problem didn’t resolve for me. I’ve got a white page on only one site! There is something that corrupted the page after I tried to save it. Do you guys want my login data? I bought the Pro version and I’m kind of disappointed.

    Thank you for helping.

    Plugin Author ArielK

    (@arielk-1)

    Hi @vanagrahana

    If you have any problem with the pro version please contact us through the official site: https://elementor.com/

    Hi @arielk.

    Thank you. I opened a ticket and your team mate Gabriel is already helping me.

    If the problem resolves for me, I’ll write down here for you guys.

    I have a fresh wp install and when i try to edit a page with elementor all I get is a white screen.

    My hosting company siteground support solved the issue, I leave their solution here as it may benefit others.
    ====================================================
    Thank you for contacting our Help Desk.

    Checking the server logs I found entries like the following:

    Code:
    [Sun Oct 22 21:08:31.899718 2017] [substitute:error] [pid 51041] [client 87.118.135.129:36376] AH01328: Line too long, URI /wp-admin/post.php, referer: (mysite.com)/wp-admin/edit.php?post_type=page

    I went ahead and added the following line to your .htaccess file:

    Code:
    LimitRequestBody 99999999999
    SubstituteMaxLineLength 10M

    • This reply was modified 3 years, 5 months ago by MCXT.

    Thanks @introg! I have siteground and was having the same issue. Your solution solved my problem.

    I am also with Siteground, and the same solution fixed my problem … Love Elementor.

    MCXT – Worked for me! Thanks a TON!!!

    • This reply was modified 3 years, 5 months ago by bgarrowhms.

    Follow-Up: A little more than a week after I applied my .htaccess fix the problem returned. It was immediately after an update. And although I didn’t expect my .htaccess file to be overwritten, it apparently was. The code was missing and the remaining file was identical to the backup I had created at the time of the edit.

    I re-entered the code (shown below), saved the change, and the fix took again. Should anyone using this fix run into the same problem, just apply the fix once more. I don’t know if there is a developer-driven way to fix this, but it would be awesome if it could be introduced in a future update.

    The fix:

    Add these lines to your .htaccess file:

    LimitRequestBody 99999999999
    SubstituteMaxLineLength 10M

    (Note: This seems to work with SiteGround installations. I have no idea if it works with other servers.)

    @introg MCXT

    Thank you for sharing the solution!

    • This reply was modified 3 years, 4 months ago by jaessi.

    This worked! Thank you so much for posting this. I am using GoDaddy and it was a very easy add in at the beginning of the htaccess file which can be found under the file manager section in cancel.

    Here are the directions on how to find it.
    https://www.godaddy.com/community/SSL-And-Security/creating-an-htaccess-file/td-p/57526

    Worked for me too on a client’s website. Thanks, mymichael2!

Viewing 15 replies - 1 through 15 (of 15 total)
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