Support » Fixing WordPress » White screen of death on everything

  • I tried to install WooCommerce and ended up getting a white screen. Cannot pull up my website as http://www.angiemartinbooks.com or angiemartinbooks.com, and my WP editor (angiemartinbooks.com/wp-admin) is not working. I cannot get to the plugins to disable it, either. Everything reads:

    This page isn’t working

    angiemartinbooks.com is currently unable to handle this request.
    HTTP ERROR 500

    Please advise.

Viewing 10 replies - 1 through 10 (of 10 total)
  • If you installed WooCommerce try accesing you website via ftp and removing or renaming woocommerce folder in /wp-content/plugins/ folder.
    If it was during installation, try retriving server backup.

    • This reply was modified 3 years, 6 months ago by ivan2704.

    Downloaded FileZilla and tried the ftp route. Here is what happens:

    Status: Resolving address of angiemartinbooks.com
    Status: Connecting to 69.195.124.134:21…
    Status: Connection established, waiting for welcome message…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    How do I retrieve via server backup?

    • This reply was modified 3 years, 6 months ago by ang7474.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Try using your hosting control panel’s file manager app if your host is not accepting FTP.

    This may be unrelated to WooCommerce. Other people’s blogs are also just coming up as a blank white page currently: https://wordpress.org/support/topic/blog-suddenly-unavailable/

    When you mention it, yesterday I had problem with one page hosted on godaddy but I had blank page, without server error

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Thank you for all the responses. I don’t understand a lot of this, though. My knowledge about websites has faded over the years. Hence, why I use WordPress – it was easy and I could apply my limited knowledge of HTML from many moons ago to my site. Now, I’m completely lost. I can’t access my site from anything, and I do all my work on the site directly in WP-admin, which I also can’t access. I’ve been to all those links, spent hours on the WPBeginner.com site, but nothing is working. I don’t know how to do php or debugging or anything. My host doesn’t seem to have any info cause my website is created directly on WP-admin. Any advice from here? I can’t have a non-functioning site. 🙁

    • This reply was modified 3 years, 6 months ago by ang7474.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    If you can’t follow the instructions above, you might consider hiring a local WordPress person to help you (and maybe to a little instruction, too).

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @ivan2704 I’ve archived your reply, please do not ask people to contact you away from these forums.

    https://make.wordpress.org/support/handbook/forum-welcome/#the-bad-stuff

    UPDATE: Problem solved. It WAS a plugin causing the issue, but not WooCommerce. It was a contact form plugin downloaded long ago. I ended up contacting my hosting company and they were able to disable it for me since I could not get to it.

Viewing 10 replies - 1 through 10 (of 10 total)
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