• Resolved Iamnotarobot

    (@iamnotarobot)


    I think that overall you guys did a great job with this plugin, despite my own issues. That’s why I didn’t bash you on the reviews just because I’m having problems with it. I hope you can shed some light on this:

    I get a white screen of death both, on the front end and on the admin side right after saving. I tried uninstalling and re-installing the plugin several times, I increased the memory to 256M, disabled all other plugins, nothing. The plugin installs fine, the interface seems to be ok, it’s just right after creating the first popup the site crashes completely, no error, no warning, nothing. I go see the site’s front-end and admin page source and all it shows is an empty paragraph <p></p>, I ping the WP site and get 0% packet loss. What gives? Am I missing something.

    Hopefully someone can point me in the right direction. It looks like an awesome plugin and I would feel sorry if I have to pass on it.

    Thank you.

    https://wordpress.org/plugins/popup-maker/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    @iamnotarobot – First, thanks for not going straight to reviews, so many people do that and never consider asking for support, which we gladly provide, usually within hours :).

    Can you by chance look at your error logs and see what error is getting thrown? Sounds like an edge case possibly caused by a specific host setup or PHP version.

    Can gladly help get it resolved for you with a quick patch for you to apply once we know where it is occuring.

    I can say that the current release version after a month of use on our live site hasn’t left any errors in the error logs so it is likely a PHP version compatibility issue which I would be happy to address.

    Thread Starter Iamnotarobot

    (@iamnotarobot)

    That was quick! Awesome support guys, thanks. The issue has been resolved though (I think …I hope). The problem was with WP Super Cache. I had the feeling that It couldn’t have been you plugin because I could find anyone on the web who was using your plugin and had a similar problem.
    Like I said, at first no error was showing so I had to try several things to get the error log to show something, finally I got this:

    Fatal error: Internal Zend error - Missing class information for in /home/content/81/8738981/html/wp-content/plugins/wp-super-cache/wp-cache-base.php on line 5

    Funny, until I contacted you it was only happening every time I used Popup Maker. All other plugins had been working fine as WP Super Cache has been there for the longest, thus I contacted you. Then it happened as someone updated a post which actually helped to find the culprit. So far I’ve commented the offending line:

    /*if (!class_exists('CacheMeta')) {
        class CacheMeta {
            var $dynamic = false;
            var $headers = array();
            var $uri = '';
            var $post = 0;
        }
    }*/

    …and seems like everything is working; along with your awesome plugin. Unless you recommend something else I’ll hold my breath and see If anything breaks, if it does I may have to uninstall WP Super Cache and look for an alternative.

    Thank you for your hard work guys.

    Thread Starter Iamnotarobot

    (@iamnotarobot)

    I was just at the WP Super Cache support site. Seems like a lot of people are having the same problem. Some type of conflict with the latest WP version, and just like me a lot of them aren’t getting error messages without poking around. For now I’m going to disable WP SC. Sorry for bothering you. Keep up the good work!

    Plugin Author Daniel Iser

    (@danieliser)

    @iamnotarobot – Not a problem, glad you found the problem at least.

    Please take a moment to rate and review the plugin and or support.

Viewing 4 replies - 1 through 4 (of 4 total)
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