Support » Fixing WordPress » White Screen of Death

  • Resolved perryhua

    (@perryhua)



    My main blog has the white screen and I’ve searched the forums for answers. So far I have disabled plugins, changed to default theme, configure PHP memory, and re-installed a fresh WordPress to no avail.

    Can someone help?

    The domain is: http://ithuit.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.
    – switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    BTW, always backup everything (including your database) before doing any actions, just in case.

    Hi I’ve done all of this and nothing worked! Should it work after manually re-uploading WordPress? Because I’m starting to feel I might have done something wrong.

    Moderator t-p

    (@t-p)

    these are basic troubleshooting steps – process of elimination. You have try manually re-uploading to find out if that resolves the issue. There is really no magic bullet.

    Thanks I tried re installing wordpress again and it worked this time!

    Moderator t-p

    (@t-p)

    You are welcome 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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