Support » Plugin: Jetpack by WordPress.com » ‘White screen of death’

  • This completely fucked my WordPress Account after installing it and gave me the ‘White Screen of Death’ after installing it. Fix: Log into your FTP Hosting File Manager and deactivate all your plugins.

Viewing 2 replies - 1 through 2 (of 2 total)
  • This same issue has affected me, except the only FTP/deactivate needed was to delete and re-install Jetpack.

    Turns out it’s because my host, GoDaddy, is still on PHP 5.6, and requiring a major uptick in hosting fees in order to access PHP 7.2+

    Since Jetpack follows the system requirements of WordPress, which now recommends PHP 7.2+, the issue with upgrading will persist.

    Now, as I consider setting my WordPress to plugin auto-updating, I must decide whether to bail on Jetpack, because an auto-update of their plugin will take my site down.

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @nvswebsites, I’m sorry to hear about that! I’m happy to have a closer look at your site to sort that out! Could you post your site URL here?
     
    If you want it to remain private, you can also contact us via this contact form:
    Contact Support

    @tonybearblog I’m sorry to hear you need a host upgrade to update your PHP version. I’m happy to discuss any other possible workarounds, if there are any, in private just to make sure we’re doing everything possible to allow you to have Jetpack running okay on your site. Could you contact us via this contact form and mention this thread? I hope we can figure something out for you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.