Support » Networking WordPress » White Screen – Multi-Site Dashboard

  • I have a M/U installation with only one site on it at this point and recently did a plug in update (that included w3-total cache) and after I started the update walked away and came back to just find a white screen. So I let it perk, hoping it was finishing up but id did not. Long story short though the site is working fine and the dashboard for the individual site is working fine I the Network dashboard is blank and when I show code there’s nothing. Wondering if anyone has anything to add to what I am planning to do to fix the issue. One thing to note is that the site uses Cloud Flare and W3 Total Cache is configured to use Cloud Flare and Cloud Flard DNS is in play as well.
    Approach #1: Through FTP rename plug in folders one at a time until the offending plug in can be found (I think it’s w3 total cache).
    Approach #1A: If the above doesn’t work, do a re-install of WordPress.
    If anyone has any other suggestions, I’d be most appreciative.
    Thanks in Advance,

    Dan

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter foreverlearning

    (@foreverlearning)

    I should also mention that the site is hosted by Host Gator and the other option which is the easiest but I’m the least sure about would be to do a re-install of the latest version through the control panel. The issue I see with this is that it will install a non m/u version which is ok but I’m way over my head on being able to anticipate if the site would be functional at that point or not. Any thought on this would be also be appreciated.

    Thread Starter foreverlearning

    (@foreverlearning)

    Bummer, no replies or help. Guess I’m on my own here. I will report back in any case about how I addressed the problem so others who may experience the same have a resource.

    Likely because it’s a Multisite issue – I’ll move this thread to that forum now :).

    white screen = error. Check logs.

    Given that you are on a shared host, I’ll wager advice that it is a memory issue.

    You can beef up the memory allocated to WP especially when in the admin area:

    define('WP_MAX_MEMORY_LIMIT', '256M');

    http://codex.wordpress.org/Editing_wp-config.php

    “Because wp-config.php is loaded for every page view not loaded from a cache file, it is an excellent location to set php ini settings that control your php installation. This is useful if you don’t have access to a php.ini file, or if you just want to change some settings on the fly.”

    Another approach may be necessary if you lack access to php.ini as well:
    ini_set("memory_limit","256M");

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    šŸ³ļøā€šŸŒˆ Plugin Review Team Rep

    Bummer, no replies or help.

    You know… That’s just frustrating to hear as a volunteer. Sometimes we take time off to be with our families or work or sleep. 24 hours of not getting a reply is trivial. It’s a day. If you have a problem that ‘demands’ immediate reply, you need to hire someone to be on-call. Otherwise, please be more patient next time.

    I have a M/U installation with only one site on it at this point and recently did a plug in update (that included w3-total cache) and after I started the update walked away and came back to just find a white screen.

    A White Screen of Death is a PHP error. It’s PHP going “Ballllllskjhgdfkjhdsfdjlkfsdfs I give up.”

    So yes, turn off ALL your plugins and then start turning them back on one at a time. Also turn of CloudFlare if it’s caching your whole site, so you don’t keep staring at a cached page for hours.

    I’m the least sure about would be to do a re-install of the latest version through the control panel

    Manually reinstalling WordPress files is pretty easy. Just do it via FTP šŸ™‚ Don’t worry about a host’s control panel.

    Thread Starter foreverlearning

    (@foreverlearning)

    Mike

    Thanks for the reply. Wasn’t complaining……………appreciate the help and I do understand the need for a day off. Hope you had a good one and many more.

    Thread Starter foreverlearning

    (@foreverlearning)

    W3 Total Cache was the culprit. Network admin dashboard functionality has been restored but total cache really made a diff on the site and not quite sure what to do. I’m not sure if I should tempt fate and try and reinstall total cache (believing that the plug in update was the problem process and not the plug in itself) or switch to Super Cache, or find some other caching plug in. Any thoughts on this?

    Thanks

    Dan

    Did you try to allocate more memory by editing your config?

    @foreverlearning, what were the errors in the web server error log?

Viewing 9 replies - 1 through 9 (of 9 total)
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